Patents by Inventor William H. Jolicoeur

William H. Jolicoeur has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Skill-based secure dynamic contact center agent access
    Patent number: 10341318
    Abstract: Methods, systems and computer readable media for providing skill-based, secure and dynamic contact center agent network access are described.
    Type: Grant
    Filed: November 6, 2015
    Date of Patent: July 2, 2019
    Assignee: Avaya Inc.
    Inventors: Roger Lapuh, Andrew John Rufener, William H. Jolicoeur
  • SKILL-BASED SECURE DYNAMIC CONTACT CENTER AGENT ACCESS
    Publication number: 20160134611
    Abstract: Methods, systems and computer readable media for providing skill-based, secure and dynamic contact center agent network access are described.
    Type: Application
    Filed: November 6, 2015
    Publication date: May 12, 2016
    Applicant: Avaya Inc.
    Inventors: Roger Lapuh, Andrew John Rufener, William H. Jolicoeur
  • Adaptive estimated wait time predictor
    Patent number: 8761380
    Abstract: Systems and methods for providing adaptive estimated wait time predictions for work items are provided. More particularly, a processor-enabled module may select a best estimated wait time algorithm from among a plurality of estimated wait time algorithms that meets the accuracy and calculation resource conditions of a contact center based on rules. Furthermore, the conditions of a contact center may change at times and as a result the selection of which estimated wait time algorithm is considered best will adapt to suit the contact center change. In addition, the selected best estimated wait time prediction can be provided to client communication devices.
    Type: Grant
    Filed: February 28, 2012
    Date of Patent: June 24, 2014
    Assignee: Avaya Inc.
    Inventors: Joylee Kohler, Robert C. Steiner, Andrew D. Flockhart, William H. Jolicoeur
  • ADAPTIVE ESTIMATED WAIT TIME PREDICTOR
    Publication number: 20130223619
    Abstract: Systems and methods for providing adaptive estimated wait time predictions for work items are provided. More particularly, a processor-enabled module may select a best estimated wait time algorithm from among a plurality of estimated wait time algorithms that meets the accuracy and calculation resource conditions of a contact center based on rules. Furthermore, the conditions of a contact center may change at times and as a result the selection of which estimated wait time algorithm is considered best will adapt to suit the contact center change. In addition, the selected best estimated wait time prediction can be provided to client communication devices.
    Type: Application
    Filed: February 28, 2012
    Publication date: August 29, 2013
    Applicant: AVAYA INC.
    Inventors: Joylee Kohler, Robert C. Steiner, Andrew D. Flockhart, William H. Jolicoeur
  • Telephone device
    Patent number: D413121
    Type: Grant
    Filed: May 29, 1998
    Date of Patent: August 24, 1999
    Assignee: Lucent Technologies Inc.
    Inventors: James J. Allen, William H. Jolicoeur, Ian Smith, John Philip Stoddard, Carolyn J. Szymanowicz, Leslie Gayle Tudor, David Craig Tyler
  • Push button arrangement for a device
    Patent number: D418144
    Type: Grant
    Filed: May 29, 1998
    Date of Patent: December 28, 1999
    Assignee: Lucent Technologies Inc.
    Inventors: James J. Allen, William H. Jolicoeur, Ian Smith, John Philip Stoddard, Carolyn J. Szymanowicz, Leslie Gayle Tudor, David Craig Tyler
  • Push button
    Patent number: D420679
    Type: Grant
    Filed: May 29, 1998
    Date of Patent: February 15, 2000
    Assignee: Lucent Technologies Inc.
    Inventors: James J. Allen, William H. Jolicoeur, Ian Smith, John Philip Stoddard, Carolyn J. Szymanowicz, Leslie Gayle Tudor, David Craig Tyler
  • Push button
    Patent number: D421966
    Type: Grant
    Filed: May 29, 1998
    Date of Patent: March 28, 2000
    Assignee: Lucent Technologies Inc.
    Inventors: James J. Allen, William H. Jolicoeur, Ian Smith, John Philip Stoddard, Carolyn J. Szymanowicz, Leslie Gayle Tudor, David Craig Tyler