Patents by Inventor William James Fernandez

William James Fernandez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Networked contact center user interface approach
    Patent number: 11736618
    Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
    Type: Grant
    Filed: December 8, 2020
    Date of Patent: August 22, 2023
    Assignee: 8x8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • Networked contact center user interface approach
    Patent number: 10863031
    Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
    Type: Grant
    Filed: April 25, 2019
    Date of Patent: December 8, 2020
    Assignee: 8x8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • Networked contact center user interface approach
    Patent number: 10298767
    Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
    Type: Grant
    Filed: December 19, 2016
    Date of Patent: May 21, 2019
    Assignee: 8x8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • Networked contact center user interface approach
    Patent number: 9531879
    Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
    Type: Grant
    Filed: December 18, 2015
    Date of Patent: December 27, 2016
    Assignee: 8×8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • Networked contact center user interface
    Patent number: 9225832
    Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.
    Type: Grant
    Filed: February 24, 2015
    Date of Patent: December 29, 2015
    Assignee: 8x8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • Networked contact center user interface
    Patent number: 8972885
    Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.
    Type: Grant
    Filed: August 29, 2008
    Date of Patent: March 3, 2015
    Assignee: 8x8, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend
  • NETWORKED CONTACT CENTER USER INTERFACE
    Publication number: 20100058234
    Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.
    Type: Application
    Filed: August 29, 2008
    Publication date: March 4, 2010
    Applicant: Contactual, Inc.
    Inventors: Mansour Salame, Richard Southwick, William James Fernandez, Robert Townsend