Patents by Inventor William John Good

William John Good has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for customer service access to a consumer interface system
    Patent number: 11038864
    Abstract: A computer-based method for providing a customer service representative (CSR) access to an interface system uses a computing device including a processor and a memory. The method includes receiving, by the processor, an authentication request including a CSR identifier associated with the CSR. The method also includes identifying, in the memory, a customer identifier using at least the CSR identifier. The method further includes transmitting an authentication response in response to the authentication request. The authentication response includes at least the customer identifier.
    Type: Grant
    Filed: June 12, 2014
    Date of Patent: June 15, 2021
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventor: William John Good
  • SYSTEMS AND METHODS FOR CUSTOMER SERVICE ACCESS TO A CONSUMER INTERFACE SYSTEM
    Publication number: 20150365387
    Abstract: A computer-based method for providing a customer service representative (CSR) access to an interface system uses a computing device including a processor and a memory. The method includes receiving, by the processor, an authentication request including a CSR identifier associated with the CSR. The method also includes identifying, in the memory, a customer identifier using at least the CSR identifier. The method further includes transmitting an authentication response in response to the authentication request. The authentication response includes at least the customer identifier.
    Type: Application
    Filed: June 12, 2014
    Publication date: December 17, 2015
    Inventor: William John Good