Abstract: A system and method for determining a quantitative measure of search efficiency of related Web pages. An information goal is specified. A target Web page is identified within a plurality of Web pages. The information goal is searched via a search function in the Web pages to identify potential Web pages that include at least one hyperlink referencing and proximal cues relating to distal content included in another potential Web page. An activation network is formed. A directed graph is built, including nodes corresponding to the potential Web pages and arcs corresponding to the hyperlinks. A weight is assigned to each arc to represent a probability of traversal of the corresponding hyperlink based on a relatedness of keywords in the information goal to the proximal cues. A traversal through the activation network to the node corresponding to the target Web page is evaluated as a quantitative measure of search efficiency.

Abstract: A relevancy association architecture for providing a more effective retrieval of existing product support information in response to client information requests. Product support information for products of a business enterprise is collected and stored in an information library. Relevancy associations are created, based on an ontology such as a context-scenario information organization model, among the product support information stored in the information library and the products provided by the business enterprise. Once the relevancy associations are created, weights are assigned to the associations, wherein the weights designate the certainty of each created relevancy association. When a client requests support for a product of the business enterprise, relevant product support information for the client request is identified based on the relevancy associations. This relevant product support information may then be sent to the requesting client.

Abstract: A method and system for autonomic relevancy building using information obtained from clients to improve customer support. Upon receiving a client request for product support information, product support information objects representing the requested product support information in an information library are identified. Relevant product support information corresponding to the identified relevant product support information objects are provided to the client. Data regarding whether or not the information provided to the client is relevant may be obtained from the client through implicit feedback (such as, system usage), explicit feedback (such as, user feedback), metadata information, or any combination thereof. Relevancy associations may be created between the product support information objects based on the relevancy data. Relevancy weights may also be assigned to each relevancy association based on the relevancy data, wherein the relevancy weights designate a certainty of each relevancy association.

Abstract: An exchange hub having electronic connections to subscribers including prescribers, pharmacies and pharmacy benefit management services (PBMs) for the purpose of exchanging relevant pharmaceutical data is disclosed. The, exchange hub allows each of its subscribers to send communications that may include request and response transactions, an end point to end point message, or an upload of a data file. The communications may be opaque to the exchange hub or the contents may be modified for additional value. The communications may include a request for eligibility of benefits for a particular patients which will return an aggregation of all PBMs for which that patient is eligible. Additional patient information such as formularies or medication history may be requested. The exchange hub also may route prescription information between the prescriber and pharmacies.