Patents by Inventor William Meaney

William Meaney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Efficient mechanism for customer feedback from a voice call
    Patent number: 10560577
    Abstract: System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.
    Type: Grant
    Filed: March 20, 2015
    Date of Patent: February 11, 2020
    Assignee: Avaya Inc.
    Inventors: Adrian Ryan, Dara Geary, William Meaney, Patrick Crowley, Edel Kelly
  • Use of probiotic bacteria in the treatment of infection
    Patent number: 9597362
    Abstract: The disclosure relates to the live cultures of probiotic bacteria to treat infectious diseases in humans and animals. Food-grade or non-pathogenic cultures are used to treat localised infections.
    Type: Grant
    Filed: October 15, 2004
    Date of Patent: March 21, 2017
    Assignees: TEAGASC, THE AGRICULTURE AND FOOD DEVELOPMENT AUTHORITY, UNIVERSITY COLLEGE, CORK-NATIONAL UNIVERSITY OF IRELAND
    Inventors: Paul Ross, Colin Hill, William Meaney
  • SYSTEM AND METHOD TO PROVIDE NOTIFICATIONS TO RESOURCES
    Publication number: 20160379151
    Abstract: A computing system to manage one or more communication sessions is disclosed. The computing system includes an input module to receive at least one subscription request from at least one resource, wherein the at least one subscription request comprises a subscription criteria. The system further includes a monitoring module to monitor the one or more communication sessions to generate one or more data metrics based on the subscription criteria. The system further includes a report generation module to analyze the one or more generated data metrics to generate one or more subscription reports. The system further includes a notification module to generate one or more notifications based on the one or more generated subscription reports.
    Type: Application
    Filed: June 27, 2015
    Publication date: December 29, 2016
    Inventors: William Meaney, Dara Geary, Adrian Ryan, Edel Kelly
  • EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL
    Publication number: 20160277576
    Abstract: System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.
    Type: Application
    Filed: March 20, 2015
    Publication date: September 22, 2016
    Inventors: Adrian Ryan, Dara Geary, William Meaney, Patrick Crowley, Edel Kelly