Abstract: Methods for controlling the profile of a trench of a semiconductor structure comprise the step of depositing a photoresist within a via and overlying a second dielectric layer. An image layer is deposited overlying the photoresist and is patterned to form a first trench having a first width and a second width that are not equal and a first angle. The photoresist is dry etched using dry etch parameters, at least one of which is selected based on the first angle and the first and the second widths of the first trench to form a second trench in the photoresist. The second dielectric layer is etched to form a third trench.

Abstract: Methods for controlling the profile of a trench of a semiconductor structure comprise the step of depositing a photoresist within a via and overlying a second dielectric layer. An image layer is deposited overlying the photoresist and is patterned to form a first trench having a first width and a second width that are not equal and a first angle. The photoresist is dry etched using dry etch parameters, at least one of which is selected based on the first angle and the first and the second widths of the first trench to form a second trench in the photoresist. The second dielectric layer is etched to form a third trench.

Abstract: A method and system for menuing on a voice response unit (VRU) or the like that avoids creating customer confusion on low volume calls that results in customer service representatives having to spend time clearing up that confusion without otherwise adversely affecting the system. For example, a menu for non-bankruptcy reaffirmation account and the like is included in the menus of a credit card VRU system. The menu and its sub-menus eliminate the options of balance transfers and credit limit increases that are inapplicable to those customers and result in an inordinate number of lengthy conversations.

Abstract: A method and system for menuing on a voice response unit (VRU) or the like that avoids creating customer confusion on low volume calls that results in customer service representatives having to spend time clearing up that confusion without otherwise adversely affecting the system. For example, a menu for non-bankruptcy reaffirmation account and the like is included in the menus of a credit card VRU system. The menu and its sub-menus eliminate the options of balance transfers and credit limit increases that are inapplicable to those customers and result in an inordinate number of lengthy conversations.