Patents by Inventor William S. deMent

William S. deMent has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for matching customer symptoms with a database of content solutions
    Patent number: 7133866
    Abstract: A method of forming a solution-based search query from a symptom-based search query for searching a solution-based document database is presented. A user query comprised of perceived symptom-based search terms is preprocessed to remove extraneous terms. The remaining search query is evaluated to identify symptom-based terminology. The symptom-based terminology is used to access a synonym database which matches the symptom-based search term with a solution-based search term. The solution-based search term is substituted into the original search term and the solution-based search query is entered into a search engine for identification of solution-based documents.
    Type: Grant
    Filed: October 2, 2002
    Date of Patent: November 7, 2006
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Kari Compton Rishel, William S. deMent, Paul E. Leclerc
  • Method and apparatus for matching customer symptoms with a database of content solutions
    Publication number: 20040068497
    Abstract: A method of forming a solution-based search query from a symptom-based search query for searching a solution-based document database is presented. A user query comprised of perceived symptom-based search terms is preprocessed to remove extraneous terms. The remaining search query is evaluated to identify symptom-based terminology. The symptom-based terminology is used to access a synonym database which matches the symptom-based search term with a solution-based search term. The solution-based search term is substituted into the original search term and the solution-based search query is entered into a search engine for identification of solution-based documents.
    Type: Application
    Filed: October 2, 2002
    Publication date: April 8, 2004
    Inventors: Kari Compton Rishel, William S. deMent, Paul E. Leclerc