Abstract: An inter-agency communication system configured to translate unnormalized data from emergency-response agencies into normalized data, to identify an actionable incident from the normalized data and to output a workflow corresponding to the actionable incident and/or to cause selected information concerning the actionable incident to be placed into a situational-awareness container to be made available to the emergency-response agencies.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon activation of an emergency function at a calling device coupled to the computing device at the PSAP via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon activation of the emergency function. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon activation of an emergency function at a calling device coupled to the computing device at the PSAP via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon activation of the emergency function. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon receipt of an emergency call at the computing device at the PSAP from a calling device via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon initiation of the emergency call. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: An approach to managing emergency response data for providing in response to an emergency call makes use of different management approaches depending on the source of the data. For example, data provided directly by the individual to whom the data refers may be handled in one way, while data provided indirectly by an entity or other individual may be handled in another way. Information provided indirectly may be validated and/or its source indicated when presented to an emergency responder.

Abstract: A method includes distributing one or more notifications of an emergency call being placed from a mobile device to emergency responders. The distribution of such notifications is based on a configurable rule set.

Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon receipt of an emergency call at the computing device at the PSAP from a calling device via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon initiation of the emergency call. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: A method includes sending notification messages to a plurality of subscribers of a notification platform via a plurality of communications devices of the subscribers over a plurality of communications channels, each communications device associated with at least one of the plurality of communications channels, including sending notification messages to devices over first channels associated with the communications devices. The method also includes monitoring a status of the first channels and a status of the notification messages sent over the first channels; and adapting the sending of the notification messages according to the monitored statuses, including sending at least some of the notification messages over second channels associated with the communications devices.

Abstract: A method includes sending notification messages to a plurality of subscribers of a notification platform via a plurality of communications devices of the subscribers over a plurality of communications channels, each communications device associated with at least one of the plurality of communications channels, including sending notification messages to devices over first channels associated with the communications devices. The method also includes monitoring a status of the first channels and a status of the notification messages sent over the first channels; and adapting the sending of the notification messages according to the monitored statuses, including sending at least some of the notification messages over second channels associated with the communications devices.

Abstract: A computer-implemented method includes evaluating, using an analysis module of a public safety analysis system, user-generated content associated with at least one content source; identifying, using the analysis module of the public safety analysis system, a putative public safety incident based at least in part on the evaluation of the user-generated content; and providing, using an output module of the public safety analysis system, a representation of the putative public safety incident to a client of the public safety analysis system.

Abstract: A method for using text to communicate with a 9-1-1 caller includes receiving an emergency message from a 9-1-1-caller using a mobile device, presenting, on a display screen of the mobile device, a first text message, presenting, on the display screen of the mobile device, a first set of valid responses to the first text message, and receiving, from the mobile device, information identifying a selection of a valid response from the first set of valid responses.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: An approach to managing emergency response data for providing in response to an emergency call makes use of different management approaches depending on the source of the data. For example, data provided directly by the individual to whom the data refers may be handled in one way, while data provided indirectly by an entity or other individual may be handled in another way. Information provided indirectly may be validated and/or its source indicated when presented to an emergency responder.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: A computer-implemented method includes evaluating, using an analysis module of a public safety analysis system, user-generated content associated with at least one content source; identifying, using the analysis module of the public safety analysis system, a putative public safety incident based at least in part on the evaluation of the user-generated content; and providing, using an output module of the public safety analysis system, a representation of the putative public safety incident to a client of the public safety analysis system.

Abstract: A method includes sending notification messages to a plurality of subscribers of a notification platform via a plurality of communications devices of the subscribers over a plurality of communications channels, each communications device associated with at least one of the plurality of communications channels, including sending notification messages to devices over first channels associated with the communications devices. The method also includes monitoring a status of the first channels and a status of the notification messages sent over the first channels; and adapting the sending of the notification messages according to the monitored statuses, including sending at least some of the notification messages over second channels associated with the communications devices.

Abstract: Systems, methods and apparatus, including computer program products, for maintaining a personalized message provided by a personal security service subscriber in an escrow storage during a security period associated with the subscriber, and delivering the personalized message to one or more recipients upon determining an occurrence of a security event during the security period.