Patents by Inventor William W. Mak

William W. Mak has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for integrating privacy into contact management systems
    Patent number: 11023864
    Abstract: A system for managing contact information, the system comprising a processor and a memory having executable instructions stored thereon that when executed by the processor cause the processor to retrieve data for a sales lead from a database, the data including actual contact information of the sales lead, generate first pseudo-contact information that corresponds to the actual contact information of the sales lead, provide a first agent with access to the first pseudo-contact information on a communication system, receive a communication request including the first pseudo-contact information from a client device of the first agent, and link the first pseudo contact information to the actual contact information of the sales lead to establish a communication connection between the client device of the first agent to a client device of the sales lead.
    Type: Grant
    Filed: May 18, 2015
    Date of Patent: June 1, 2021
    Assignee: NEW YORK LIFE INSURANCE COMPANY
    Inventors: Christopher C. Field, William W. Mak, Aaron M. Zachko
  • SYSTEM AND METHOD FOR INTEGRATING PRIVACY INTO CONTACT MANAGEMENT SYSTEMS
    Publication number: 20160125364
    Abstract: A system for managing contact information, the system comprising a processor and a memory having executable instructions stored thereon that when executed by the processor cause the processor to retrieve data for a sales lead from a database, the data including actual contact information of the sales lead, generate first pseudo-contact information that corresponds to the actual contact information of the sales lead, provide a first agent with access to the first pseudo-contact information on a communication system, receive a communication request including the first pseudo-contact information from a client device of the first agent, and link the first pseudo contact information to the actual contact information of the sales lead to establish a communication connection between the client device of the first agent to a client device of the sales lead.
    Type: Application
    Filed: May 18, 2015
    Publication date: May 5, 2016
    Inventors: Christopher C. Field, William W. Mak, Aaron M. Zachko