Abstract: The present invention provides a wood-derived ionic conductive cellulose-Cu(II) film and the preparation thereof as well as a wood-derived ionic conductive cellulose-Cu(II) sensor for sensing MPEA analogues. The wood-derived ionic conductive cellulose-Cu(II) film presents with excellent ion conductivity, high transmittance, and mechanical flexibility, transparent and flexible sensors capable of real-time detection of MPEA are demonstrated. More significantly, the wood-derived ionic conductive cellulose-Cu(II) sensor exhibits outstanding selectivity, ultralow theoretical detection limit, and excellent flexibility performance.

Abstract: A system and method are presented relating to emotion-based action recommendations. The present invention may include a recommender engine that analyzes several pieces of information and using artificial intelligence derived models, provides a course of action for a contact center agent and the probability and estimations behind the recommendation as a justification. System inputs include cost of the item or service being troubleshooted, estimated costs for different resolutions, cost of each escalation level of the interaction, history of previous interactions, agent costs, history of the current interaction, acoustic events and sentiment or primary detected emotions of the customer's transcript. The recommended course of action, rationale, and authorization can be provided as output. The system may record whether the agent followed the recommendation to improve further recommendations.

Abstract: A system including a mobile application on a user's mobile device for connecting to a plurality of contact centers and providing personalized context to the user. The system includes: the mobile application; a connection from the mobile application to a central API service, wherein the central API service provides authentication tokens to the mobile application for facilitating interaction therebetween; a plurality of vendors which the user has associated with their profile and have been integrated with the central API service, wherein the vendors are operably connected with the central API service for information sharing; and a plurality of media channels connecting the plurality of vendors with the central API service, allowing the user to: view personalized context from past interactions between the user and the plurality of contact centers through the mobile application; and connect with the contact centers.

Abstract: A routing device for installation on a moving platform connects with multiple wireless access devices for wireless interconnection with a wide-area network (WAN). The routing device routes traffic to the WAN through an active one of the wireless access devices. The routing device monitors connection quality between each of the wireless access devices and the WAN and in response to the metric of connection quality for the wireless access device at the active port dropping below a threshold value, reconfigure the routing device to route data traffic to the WAN through a wireless access device at a targeted one of the ports, different from the active one of the ports.

Abstract: A system including a mobile application on a user's mobile device for connecting to a plurality of contact centers and providing personalized context to the user. The system includes: the mobile application; a connection from the mobile application to a central API service, wherein the central API service provides authentication tokens to the mobile application for facilitating interaction therebetween; a plurality of vendors which the user has associated with their profile and have been integrated with the central API service, wherein the vendors are operably connected with the central API service for information sharing; and a plurality of media channels connecting the plurality of vendors with the central API service, allowing the user to: view personalized context from past interactions between the user and the plurality of contact centers through the mobile application; and connect with the contact centers.

Abstract: A system and method are presented relating to emotion-based action recommendations. The present invention may include a recommender engine that analyzes several pieces of information and using artificial intelligence derived models, provides a course of action for a contact center agent and the probability and estimations behind the recommendation as a justification. System inputs include cost of the item or service being troubleshooted, estimated costs for different resolutions, cost of each escalation level of the interaction, history of previous interactions, agent costs, history of the current interaction, acoustic events and sentiment or primary detected emotions of the customer's transcript. The recommended course of action, rationale, and authorization can be provided as output. The system may record whether the agent followed the recommendation to improve further recommendations.

Abstract: A routing device for installation on a moving platform connects with multiple wireless access devices for wireless interconnection with a wide-area network (WAN). The routing device routes traffic to the WAN through an active one of the wireless access devices. The routing device monitors connection quality between each of the wireless access devices and the WAN and in response to the metric of connection quality for the wireless access device at the active port dropping below a threshold value, reconfigure the routing device to route data traffic to the WAN through a wireless access device at a targeted one of the ports, different from the active one of the ports.

Abstract: A vibratory screener apparatus has a housing with upper and lower ends, the lower end having a first mounting area characterized by a first attachment diameter. A drive assembly is employed to vibrate the apparatus. The drive assembly has a second mounting area characterized by a second attachment diameter to mount the frame to the drive assembly. An adapter frame is disposed between the drive assembly and the lower end of the housing. The adapter frame has a first end and a second end, the first end is characterized by the first attachment diameter and is attached to the lower end of the housing. The second end is characterized by the second attachment diameter and attached is to the drive assembly.

Abstract: A vibrating fluid bed dryer includes a first dryer stage including a first fluid bed air distribution plate mounted therein, and also includes a first air inlet. A a second dryer stage that includes a second fluid bed air distribution plate mounted therein is positioned to receive material from the first dryer stage. The second dryer stage includes a second air inlet. A drive assembly is coupled to vibrate the first dryer stage and the second dryer stage. The first dryer stage may be coupled to a source of cooling air and the second dryer stage may be coupled to a source of warming air, or vice-versa, or both dryer stages may be coupled to a source or warming air or cooling air.

Abstract: A vibratory screener apparatus has a housing with upper and lower ends, the lower end having a first mounting area characterized by a first attachment diameter. A drive assembly is employed to vibrate the apparatus. The drive assembly has a second mounting area characterized by a second attachment diameter to mount the frame to the drive assembly. An adapter frame is disposed between the drive assembly and the lower end of the housing. The adapter frame has a first end and a second end, the first end is characterized by the first attachment diameter and is attached to the lower end of the housing. The second end is characterized by the second attachment diameter and attached is to the drive assembly.

Abstract: A device for screening cohesive material, and for eliminating screen blinding, is disclosed. The device includes a transducer for transmitting ultrasonic frequency throughout the screen surface, with the transducer supported independently of the screen in order to prolong screen life and to lower screen replacement costs. The transducers are provided with adjustable mounting means in order to adjust the transducer position with respect to the screen.