Abstract: Automated assistance for an action is requested over a self-service network from a Self-Service Terminal (SST). A first approval is received as a token over the self-service network. The action and the token are sent over a secure network from the SST for a second approval. When the second approval is received over the secure network, the action is processed on the SST.

Abstract: A customer attempts to deposit a check and receives an unacceptable decision. An automated decision process is initiated to evaluate the unacceptable decision based on governmental regulations, transaction details, customer profile information, and/or bank business rules. A new decision is automatically provided to the customer based on the automated decision process's decision.

Abstract: Systems and methods for processing custom structured tags at a self-service terminal are disclosed. Custom structured tags received by a self-service terminal can include information to identify one or more devices attached to the terminal and identify one or more types of data to be obtained from a user by use of the attached devices. In some embodiments, a browser can natively interpret the custom structured tags. The self-service terminal can also be configured to receive and decode structured tags identifying or more actions to be performed by the device, such as printing a transaction record or dispensing currency.

Abstract: Systems and methods for processing custom structured tags at a self-service terminal are disclosed. Custom structured tags received by a self-service terminal can include information to identify one or more devices attached to the terminal and identify one or more types of data to be obtained from a user by use of the attached devices. In some embodiments, a browser can natively interpret the custom structured tags. The self-service terminal can also be configured to receive and decode structured tags identifying or more actions to be performed by the device, such as printing a transaction record or dispensing currency.

Abstract: A Self-Service Terminal (SST) transaction is denied over an SST network. Transaction details for the transaction are sent over a second network to an assistant. The transaction details are evaluated to determine whether to override the transaction on the second network or whether to provide assistance to a customer associated with the transaction to successfully reprocess the transaction at the SST.

Abstract: Automated assistance for an action is requested over a self-service network from a Self-Service Terminal (SST). A first approval is received as a token over the self-service network. The action and the token are sent over a secure network from the SST for a second approval. When the second approval is received over the secure network, the action is processed on the SST.

Abstract: A customer attempts to deposit a check and receives an unacceptable decision. An automated decision process is initiated to evaluate the unacceptable decision based on governmental regulations, transaction details, customer profile information, and/or bank business rules. A new decision is automatically provided to the customer based on the automated decision process's decision.

Abstract: A Self-Service Terminal (SST) transaction is denied over an SST network. Transaction details for the transaction are sent over a second network to an assistant. The transaction details are evaluated to determine whether to override the transaction on the second network or whether to provide assistance to a customer associated with the transaction to successfully reprocess the transaction at the SST.

Abstract: A configuration creator for use in creating a terminal application for a target apparatus. The configuration creator comprises: (i) an indexing routine for examining available software components that can be used in the terminal application and ascertaining possible type-safe relationships for each software component, (ii) a graphical user interface including a control area for displaying classes that can be used in the terminal application, and an association area for creating instances of the displayed classes and allowing type-safe relationships to be established between created instances, and (iii) a file creation routine for creating a configuration file including code describing created instances and relationships established between the created instances. The configuration file can subsequently be parsed to create a terminal application for use in a target apparatus, such as a self-service terminal.

Abstract: A module (38), a terminal (12) including the module, and a system (10) including the terminal (12), are described. The module may be a printer module (38) comprising a print engine (60), a microcontroller (62), and a wireless receiver (66), such as a wireless modem, so that the module (38) is operable to receive data from a remote server (18) and to print the received data. The module (38) also includes a coupler (70 or 270) for directing data received from the wireless modem (66) to the microcontroller (62) and for directing data from the terminal (12) to the microcontroller (62). A method of printing tickets at a terminal (12) and a method of retro-fitting a self-service terminal (12) are also described.

Abstract: Methods, systems, and software are disclosed for configuring an ATM. The ATM receives one or more configuration messages in an XML-based format. The ATM interprets the one or more configuration messages. The ATM restricts one or more ATM operations based on at least a portion of the one or more configuration messages.

Abstract: Methods, systems, and software are disclosed for configuring an ATM. The ATM receives an online/offline configuration message that specifies one or more conditions when the ATM is to go online. The ATM goes offline and performing zero or more offline transactions. The ATM goes online based at least in part on at least a portion of the online/offline configuration message. The online/offline configuration message is in an XML-based format.

Abstract: A configuration creator for use in creating a terminal application for a target apparatus. The configuration creator comprises: (i) an indexing routine for examining available software components that can be used in the terminal application and ascertaining possible type-safe relationships for each software component, (ii) a graphical user interface including a control area for displaying classes that can be used in the terminal application, and an association area for creating instances of the displayed classes and allowing type-safe relationships to be established between created instances, and (iii) a file creation routine for creating a configuration file including code describing created instances and relationships established between the created instances. The configuration file can subsequently be parsed to create a terminal application for use in a target apparatus, such as a self-service terminal.