Abstract: An assistance method for the removal of mail items from a sorting register provides the sorting register with a number of sorting compartments to which determining information, in particular delivery addresses, are assigned and in which sorted mail items are located. The mail items are removed from the sorting compartments according to a removal order provided by a sorting controller, in particular a route order sorting. A head-mounted display is provided and capable of contacting the sorting controller by a speech-based and/or gesture-based control for obtaining from the sorting controller additional sorting information in the head-mounted display relating to the removal sorting compartment by the sorting controller. The additional sorting information is displayed and/or announced by the head-mounted display. In this manner, it is possible for the operator/postal employee to perceive the compartment-specific sorting information in a very ergonomic manner during the removal work from the sorting compartments.

Abstract: The invention concerns a method for the sorting of items such as mail pieces, according to their distribution addresses, in a sorting machine, whereby non-readable mail pieces are sorted into special bins for recirculation according to the different reasons for the non-reading. Beginning and end of the stack of mail pieces of the respective special bin for recirculation is readably marked for sorting machine reading, and the marked stack of mail pieces is again fed to the feeder of the sorting machine in the reading position and orientation. At unsuccessful reattempts of a mail piece of a marked stack of mail pieces from one of the special bins for recirculation, the mail piece is sorted into an additional special bin, from which it is no longer fed to the sorting machine.

Abstract: The invention concerns a method for the sorting of items such as mail pieces, according to their distribution addresses, in a sorting machine, whereby non-readable mail pieces are sorted into special bins for recirculation according to the different reasons for the non-reading. Beginning and end of the stack of mail pieces of the respective special bin for recirculation is readably marked for sorting machine reading, and the marked stack of mail pieces is again fed to the feeder of the sorting machine in the reading position and orientation. At unsuccessful reattempts of a mail piece of a marked stack of mail pieces from one of the special bins for recirculation, the mail piece is sorted into an additional special bin, from which it is no longer fed to the sorting machine.