Abstract: Various embodiments herein include at least one of systems, methods, and software to receive and process credential requests for remote support of computer applications. One embodiment includes receiving a credentials request in a first environment from a second environment in response to an incident in the first environment. This embodiment further includes processing the received credentials request within the first environment by approving the request, activating credentials, and sending the credentials to the second environment. This embodiment may further include receiving, within the first environment, a message indicating the incident is resolved and deactivating the credentials.

Abstract: In a computing system, an indication of a predefined transaction participant role in which a specified participant serves in a specified computer-implemented transaction is received. An association between the indicated predefined transaction participant role and a predefined master code is determined. Previously stored master data that is associated with the specified participant and with the associated predefined master code is retrieved, and the retrieved master data is used during the specified computer-implemented transaction involving the specified participant.