Patents by Inventor Won NAH
Won NAH has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11159838Abstract: An electronic apparatus according to an embodiment includes a communicator, and a processor configured to, based on multimedia data being received from an external device through the communicator, obtain word-related information during a time period from audio data included in the multimedia data, control the communicator to transmit identification information including the word-related information and time information corresponding to the time period to a server, and receive broadcast provider information corresponding to the transmitted identification information from the server through the communicator.Type: GrantFiled: August 27, 2019Date of Patent: October 26, 2021Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: Eunjin Yoo, Youngjong Boo, Songah Choi, Won Nah
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Patent number: 11074279Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.Type: GrantFiled: May 22, 2020Date of Patent: July 27, 2021Assignee: SAMSUNG SDS CO., LTD.Inventors: Jin Woon Kim, Chang Pil Kim, Ji Hun Kim, Joon Won Lee, Bong Won Nah, Byung Jae Park, Seul Gi Kang, Jin Soo Lee, Keum Sik Im, Joo Hee Ahn, Young Min Park, Jean Su Byun
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Patent number: 10776580Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.Type: GrantFiled: July 25, 2018Date of Patent: September 15, 2020Assignee: SAMSUNG SDS CO., LTD.Inventors: Jin Woon Kim, Chang Pil Kim, Ji Hun Kim, Joon Won Lee, Bong Won Nah, Byung Jae Park, Seul Gi Kang, Jin Soo Lee, Keum Sik Im, Joo Hee Ahn, Young Min Park, Jean Su Byun
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Publication number: 20200285660Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.Type: ApplicationFiled: May 22, 2020Publication date: September 10, 2020Applicant: SAMSUNG SDS CO., LTD.Inventors: Jin Woon KIM, Chang Pil KIM, Ji Hun KIM, Joon Won LEE, Bong Won NAH, Byung Jae PARK, Seul Gi KANG, Jin Soo LEE, Keum Sik IM, Joo Hee AHN, Young Min PARK, Jean Su BYUN
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Patent number: 10698933Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.Type: GrantFiled: July 25, 2018Date of Patent: June 30, 2020Assignee: SAMSUNG SDS CO., LTD.Inventors: Jin Woon Kim, Chang Pil Kim, Ji Hun Kim, Joon Won Lee, Bong Won Nah, Byung Jae Park, Seul Gi Kang, Jin Soo Lee, Keum Sik Im, Joo Hee Ahn, Young Min Park, Jean Su Byun
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Publication number: 20200137444Abstract: An electronic apparatus according to an embodiment includes a communicator, and a processor configured to, based on multimedia data being received from an external device through the communicator, obtain word-related information during a time period from audio data included in the multimedia data, control the communicator to transmit identification information including the word-related information and time information corresponding to the time period to a server, and receive broadcast provider information corresponding to the transmitted identification information from the server through the communicator.Type: ApplicationFiled: August 27, 2019Publication date: April 30, 2020Applicant: SAMSUNG ELECTRONICS CO., LTD.Inventors: Eunjin YOO, Youngjong BOO, Songah CHOI, Won NAH
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Publication number: 20190034414Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.Type: ApplicationFiled: July 25, 2018Publication date: January 31, 2019Applicant: SAMSUNG SDS CO., LTD.Inventors: Jin Woon KIM, Chang Pil KIM, Ji Hun KIM, Joon Won LEE, Bong Won NAH, Byung Jae PARK, Seul Gi KANG, Jin Soo LEE, Keum Sik IM, Joo Hee AHN, Young Min PARK, Jean Su BYUN
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Publication number: 20190034522Abstract: Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.Type: ApplicationFiled: July 25, 2018Publication date: January 31, 2019Applicant: SAMSUNG SDS CO., LTD.Inventors: Jin Woon KIM, Chang Pil KIM, Ji Hun KIM, Joon Won LEE, Bong Won NAH, Byung Jae PARK, Seul Gi KANG, Jin Soo LEE, Keum Sik IM, Joo Hee AHN, Young Min PARK, Jean Su BYUN