Abstract: Techniques are presented herein for scheduling meetings for participants by a scheduling system in communication with a resource allocation system that determines and allocates the resources for a requested meeting, when the resources are available. The scheduling system receives a request from a client device, where the request is to schedule a first meeting. The scheduling system then sends a query to the resource allocation system, where the query includes one or more constructs that represent resources previously allocated to one or more scheduled second meetings by the resource allocation system. The scheduling system then receives a notification from resource allocation system. The notification includes one or more additional constructs representing the resources that the resource allocation system has allocated to the first meeting.

Abstract: Techniques are presented herein for scheduling meetings for participants by a scheduling system in communication with a resource allocation system that determines and allocates the resources for a requested meeting, when the resources are available. The scheduling system receives a request from a client device, where the request is to schedule a first meeting. The scheduling system then sends a query to the resource allocation system, where the query includes one or more constructs that represent resources previously allocated to one or more scheduled second meetings by the resource allocation system. The scheduling system then receives a notification from resource allocation system. The notification includes one or more additional constructs representing the resources that the resource allocation system has allocated to the first meeting.

Abstract: An video call management apparatus and associated methodology of controlling interactive voice and video responses is provided. A calling party is identified as an agent or a caller based on a set of agent identities. The calling party is then provided with an agent main menu, when an agent is identified, or a caller main menu when a caller is identified. An agent can be connected to the caller in a sub-queue entry, and a caller can be placed in an existing sub-queue or a new sub-queue can be created if it does not exist. Videomail from a caller for playback to an agent is also received, and the agent may call the caller during or after playback of the videomail. The agent is presented with a system video message containing information and statistics on a completed call.

Abstract: An video call management apparatus and associated methodology of controlling interactive voice and video responses is provided. A calling party is identified as an agent or a caller based on a set of agent identities. The calling party is then provided with an agent main menu, when an agent is identified, or a caller main menu when a caller is identified. An agent can be connected to the caller in a sub-queue entry, and a caller can be placed in an existing sub-queue or a new sub-queue can be created if it does not exist. Videomail from a caller for playback to an agent is also received, and the agent may call the caller during or after playback of the videomail. The agent is presented with a system video message containing information and statistics on a completed call.