Abstract: A system is described for managing business processes by means of a computer system. These processes have a number of consecutive process phases, wherein one or more of these processes can be started and accessed through a plurality of input channels. A process management module can be started upon receipt of a request for a predetermined business process from each input channel. A process definition database comprises process definitions of the processes, each process definition describing the process phases and order of process phases to be executed to complete the process. An interface module handles communication between the input channels and the process management module, wherein the process management module comprises a control point handler, a case database for storing the status of each process managed by the system, and an entry database for storing data gathered during execution of process phases.