Patents by Inventor Xavier Hosxe

Xavier Hosxe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for analyzing search terms in a multi-tenant database system environment
    Patent number: 9223852
    Abstract: Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.
    Type: Grant
    Filed: March 23, 2011
    Date of Patent: December 29, 2015
    Assignee: salesforce.com, inc.
    Inventors: Francois Lopitaux, Etienne Giraudy, Mark A. Fischer, Xavier Hosxe
  • Methods and Systems for Analyzing Search Terms in a Multi-Tenant Database System Environment
    Publication number: 20110307510
    Abstract: Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.
    Type: Application
    Filed: March 23, 2011
    Publication date: December 15, 2011
    Applicant: salesforce.com, Inc.
    Inventors: Francois Lopitaux, Etienne Giraudy, Mark A. Fischer, Xavier Hosxe