Patents by Inventor Xianbin Chen

Xianbin Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CTIEX, system and method for channel associated data transmission between agent and automatic service
    Patent number: 8611526
    Abstract: The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service.
    Type: Grant
    Filed: April 21, 2010
    Date of Patent: December 17, 2013
    Assignee: ZTE Corporation
    Inventors: Xianbin Chen, Wenyuan Wang
  • Computer Telecommunication Integration Exchanger (CTIEX), System and Method for Channel Associated Data Transmission of Agent and Automatic Service
    Publication number: 20120134488
    Abstract: The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service.
    Type: Application
    Filed: April 21, 2010
    Publication date: May 31, 2012
    Applicant: ZTE CORPORATION
    Inventors: Xianbin Chen, Wenyuan Wang