Patents by Inventor Xiangyu Zhong

Xiangyu Zhong has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for routing network call and network call center
    Patent number: 8102993
    Abstract: A method for routing a network call includes receiving a network call routing request from a requesting sub call center; determining a destination sub call center based on traffic distribution proportions for a network call service, in which the network call service corresponds to the received network call routing request, or determining a destination sub call center based on service capacity parameters of multiple sub call centers corresponding to the network call service, and forwarding the network call routing request to the determined destination sub call center for a call process. A network call center is also disclosed that includes multiple sub call centers and a Network Intelligent Routing Center (NIRC), in which the NIRC is used for receiving a network call routing request, determining the destination sub call and forwarding the received network call routing request to the determined destination sub call center.
    Type: Grant
    Filed: March 29, 2007
    Date of Patent: January 24, 2012
    Assignee: Huawei Technologies Co., Ltd.
    Inventors: Jianfeng Wang, Yinghao Wu, Xiangyu Zhong
  • Method for Routing Network Call and Network Call Center
    Publication number: 20080192915
    Abstract: A method for routing a network call includes receiving a network call routing request from a requesting sub call center; determining a destination sub call center based on traffic distribution proportions for a network call service, in which the network call service corresponds to the received network call routing request, or determining a destination sub call center based on service capacity parameters of multiple sub call centers corresponding to the network call service, and forwarding the network call routing request to the determined destination sub call center for a call process. A network call center is also disclosed that includes multiple sub call centers and a Network Intelligent Routing Center (NIRC), in which the NIRC is used for receiving a network call routing request, determining the destination sub call and forwarding the received network call routing request to the determined destination sub call center.
    Type: Application
    Filed: March 29, 2007
    Publication date: August 14, 2008
    Applicant: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Jianfeng Wang, Yinghao Wu, Xiangyu Zhong