Abstract: A method for utilizing the caller identification information stored in call logs to retrieve address book entries stored in a database, enabling a reply to each call in the call log using the communication medium and contact address of choice. Using this method, a customer can access the call logs for various phone numbers using a computer and can link to additional contact information associated with each entry. This additional contact information is stored in an address book database, either locally or on a network. Caller identification information in the call log can be used to search the address book and retrieve alternate addresses spanning a range of possible reply media, such as cell phones, E-mail, PDA, and telefacsimile.