Patents by Inventor Xiaohua Cao

Xiaohua Cao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time system to identify and analyze behavioral patterns to predict churn risk and increase retention
    Patent number: 10600063
    Abstract: Implementations are directed to identifying potential churn of a user of one or more computer-implemented systems provided by an enterprise. In some examples, actions include identifying potential churn of providing a plurality of event profiles based on historical data, each event profile being representative of interactions of users with the enterprise and corresponding to churn of the users, at least one event profile being representative of an interaction of users with the one or more computer-implemented services, providing a pulse of the user at least partially based on historical data associated with the user, and one or more event profiles of the plurality of event profiles, and determining that the user is at-risk of churn based on the pulse of the user and a risk index value, and in response, displaying an indication that the user is at-risk of churn in a graphical user interface.
    Type: Grant
    Filed: May 17, 2016
    Date of Patent: March 24, 2020
    Assignee: SAP SE
    Inventors: Shane Bracher, Daniel Ricketts, Asadul Islam, Liam Mischewski, Mark Holmes, Xiaohua Cao, Glenn Neuber, Karsten Ploesser, Hoyoung Jeung
  • REAL-TIME SYSTEM TO IDENTIFY AND ANALYZE BEHAVIORAL PATTERNS TO PREDICT CHURN RISK AND INCREASE RETENTION
    Publication number: 20170337567
    Abstract: Implementations are directed to identifying potential churn of a user of one or more computer-implemented systems provided by an enterprise. In some examples, actions include identifying potential churn of providing a plurality of event profiles based on historical data, each event profile being representative of interactions of users with the enterprise and corresponding to churn of the users, at least one event profile being representative of an interaction of users with the one or more computer-implemented services, providing a pulse of the user at least partially based on historical data associated with the user, and one or more event profiles of the plurality of event profiles, and determining that the user is at-risk of churn based on the pulse of the user and a risk index value, and in response, displaying an indication that the user is at-risk of churn in a graphical user interface.
    Type: Application
    Filed: May 17, 2016
    Publication date: November 23, 2017
    Inventors: Shane Bracher, Daniel Ricketts, Asadul Islam, Liam Mischewski, Mark Holmes, Xiaohua Cao, Glenn Neuber, Karsten Ploesser, Hoyoung Jeung
  • Light string
    Patent number: D889696
    Type: Grant
    Filed: November 29, 2019
    Date of Patent: July 7, 2020
    Assignee: SHENZHEN LANFENG TECHNOLOGY CO., LTD.
    Inventor: Xiaohua Cao