Abstract: A communications system and method is provided for facilitating access to a service center resource. A request is received from a mobile device of a user to access a service center associated with a destination specific application on the mobile device. The request includes information entered by the user and associated with the request. An identification of a service center resource of the service center that matches needs of the user based upon the information entered by the user and a determination of an availability of the service center resource is made. A first communication is launched to a communications address associated with the mobile device and a second communication is launched to a communications address associated with the service center resource. The first communication and the second communication are bridged.

Abstract: A communications system and method is provided for facilitating access to a service center resource. A request is received from a mobile device of a user to access a service center associated with a destination specific application on the mobile device. The request includes information entered by the user and associated with the request. An identification of a service center resource of the service center that matches needs of the user based upon the information entered by the user and a determination of an availability of the service center resource is made. A first communication is launched to a communications address associated with the mobile device and a second communication is launched to a communications address associated with the service center resource. The first communication and the second communication are bridged.

Abstract: A method includes receiving search criteria associated with a user account, sending a first query identifying a first media content item from the server to a device associated with the user account in response to identifying the first media content item that satisfies the search criteria and that is scheduled to be available to a media device associated with the user account and distinct from the device, and sending a second query that identifies a second media content item that satisfies the search criteria from the server to the device in response to lapse of a time period and a determination that a first title associated with the first media content item matches a second title associated with the second media content item and that a first time associated with the first media content item does not match a second time associated with the second media content item.

Abstract: Aspects of the subject disclosure may include, for example, a device that receives, from a particular user, identification of selected users from which recommendations are sought. Those users that have made recommendations are determined, and a recommendation is provided to equipment of the particular user for presentation in a graphical user interface. The graphical user interface item is associated with a recommending user and a media content item. A selection of the recommendation graphical user interface item is received, and information is provided for presentation, responsive to a determination that viewing of the information has been authorized. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract: A communications system and method is provided for facilitating access to a service center resource. A request is received from a mobile device of a user to access a service center associated with a destination specific application on the mobile device. The request includes information entered by the user and associated with the request. An identification of a service center resource of the service center that matches needs of the user based upon the information entered by the user and a determination of an availability of the service center resource is made. A first communication is launched to a communications address associated with the mobile device and a second communication is launched to a communications address associated with the service center resource. The first communication and the second communication are bridged.

Abstract: A communications system and method is provided for facilitating access to a service center resource. A request is received from a mobile device of a user to access a service center associated with a destination specific application on the mobile device. The request includes information entered by the user and associated with the request. An identification of a service center resource of the service center that matches needs of the user based upon the information entered by the user and a determination of an availability of the service center resource is made. A first communication is launched to a communications address associated with the mobile device and a second communication is launched to a communications address associated with the service center resource. The first communication and the second communication are bridged.

Abstract: A method includes receiving search criteria associated with a user account, sending a first query identifying a first media content item from the server to a device associated with the user account in response to identifying the first media content item that satisfies the search criteria and that is scheduled to be available to a media device associated with the user account and distinct from the device, and sending a second query that identifies a second media content item that satisfies the search criteria from the server to the device in response to lapse of a time period and a determination that a first title associated with the first media content item matches a second title associated with the second media content item and that a first time associated with the first media content item does not match a second time associated with the second media content item.

Abstract: Aspects of the subject disclosure may include, for example, a device that receives, from a particular user, identification of selected users from which recommendations are sought. Those users that have made recommendations are determined, and a recommendation is provided to equipment of the particular user for presentation in a graphical user interface. The graphical user interface item is associated with a recommending user and a media content item. A selection of the recommendation graphical user interface item is received, and information is provided for presentation, responsive to a determination that viewing of the information has been authorized. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include, for example, a device that receives, from a particular user, identification of selected users from which recommendations are sought. Those users that have made recommendations are determined, and a recommendation graphical user interface is provided to equipment of the particular user. The graphical user interface item is associated with a recommending user and a television program. A selection of the recommendation graphical user interface item is received, and information is provided for presentation, responsive to a determination that viewing of the information has been authorized. Other embodiments are disclosed.

Abstract: A method includes receiving search criteria from a media device associated with a user account. The method includes performing a first search of media content information. The method includes in response to identifying particular media content that satisfies the search criteria, sending a first notification identifying a first occurrence of the particular media content to a device associated with the user account. The method includes, at a time indicated by the search criteria, performing a second search of updated media content information. The method includes in response to the second search identifying a second occurrence of the particular media content, determining whether the second occurrence matches the first occurrence. The method also includes sending a second notification when the second occurrence does not match the first occurrence and refraining from sending the second notification when the second occurrence matches the first occurrence.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include, for example, a device that receives, from a particular user, identification of selected users from which recommendations are sought. Those users that have made recommendations are determined, and a recommendation graphical user interface is provided to equipment of the particular user. The graphical user interface item is associated with a recommending user and a television program. A selection of the recommendation graphical user interface item is received, and information is provided for presentation, responsive to a determination that viewing of the information has been authorized. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract: A method for providing recommendation icons associated with a television program on an electronic program guide is disclosed. A selection is received of a television program listed in the electronic programming guide. A recommendation graphical user interface associated with the selected television program is provided. A selection is received of a recommendation soft button displayed on the recommendation graphical user interface. The electronic programming guide is displayed with the recommendation icons. A selection is received of one of the recommendation icons in the electronic programming guide. Information associated with the selected one of the recommendation icons is displayed.