Patents by Inventor Xinhui GE

Xinhui GE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250061465
    Abstract: A system and method for detecting trending topics in customer inquiries includes retrieving customer inquiries from a plurality of data sources for a target time window and reference time windows and detecting trending keywords in the target time window as compared to keywords in the reference time windows. Responsive to detecting the trending keywords, customer inquiries in the target time window that include one or more of the trending keywords are collected and a weight is measured for each collected customer inquiry based on weights of detected trending keywords in each collected customer inquiry. A connection graph is generated for the detected trending keywords and the collected customer inquiries. The detected trending keywords are then clustered into a plurality of trending topics based on the connection graph, and the trending topics are ranked based on the measured weights of the collected customer inquiries associated with each trending topic.
    Type: Application
    Filed: August 14, 2023
    Publication date: February 20, 2025
    Applicant: Microsoft Technology Licensing, LLC
    Inventors: Xinhui GE, Veeravenkata Satya Sridhar MADDIPATI, Venkatasatya Premnath AYYALASOMAYAJULA, Nikhil VERMA, Mara SAVELIEV, John Theodore NASSIF