Patents by Inventor Xiuchai Xu

Xiuchai Xu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TECHNIQUES FOR CROSS PLATFORM COMMUNICATION PROCESS FLOW ANOMALY DETECTION AND DISPLAY
    Publication number: 20230088960
    Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.
    Type: Application
    Filed: September 17, 2021
    Publication date: March 23, 2023
    Inventors: Aaron Popelka, William Robert Jennings, II, Pranavkumar Janakbhai Parekh, Xiuchai Xu, Sullivan McIntyre
  • Techniques for cross platform communication process flow anomaly detection and display
    Patent number: 11606272
    Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.
    Type: Grant
    Filed: September 17, 2021
    Date of Patent: March 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Aaron M. Popelka, William Robert Jennings, II, Pranav Parekh, Xiuchai Xu, Sullivan McIntyre
  • Display screen or portion thereof with icon
    Patent number: D957457
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: July 12, 2022
    Assignee: Salesforce, Inc.
    Inventor: Xiuchai Xu
  • Display screen or portion thereof with group of icons
    Patent number: D960196
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: August 9, 2022
    Assignee: Salesforce, Inc.
    Inventors: Denise Nicole Francis, Zachary Lee McNulty, Xiuchai Xu