Patents by Inventor Xugang Ye

Xugang Ye has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Configurable conversation engine for executing customizable chatbots
    Patent number: 11887599
    Abstract: A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
    Type: Grant
    Filed: February 10, 2023
    Date of Patent: January 30, 2024
    Assignee: Salesforce, Inc.
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Yingbo Zhou, Xugang Ye, Jin Qu, Feihong Wu
  • CONFIGURABLE CONVERSATION ENGINE FOR EXECUTING CUSTOMIZABLE CHATBOTS
    Publication number: 20230186916
    Abstract: A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
    Type: Application
    Filed: February 10, 2023
    Publication date: June 15, 2023
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Yingbo Zhou, Xugang Ye, Jin Qu, Feihong Wu
  • Entity resolution for chatbot conversations
    Patent number: 11651158
    Abstract: A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system receives a task configuration that maps tasks to entity types and an entity configuration that specifies methods for determining entities of a particular entity type. The system receives a user utterance and determines the intent of the user using an intent detection model, for example, a neural network. The intent represents a task that the user is requesting. The system determines one or more entities corresponding to the task. The system performs tasks based on the determined intent and the entities and performs conversations with users based on the tasks.
    Type: Grant
    Filed: August 13, 2020
    Date of Patent: May 16, 2023
    Assignee: Salesforce, Inc.
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Jin Qu, Soujanya Lanka, Chu Hong Hoi, Xugang Ye, Feihong Wu
  • Configurable conversation engine for executing customizable chatbots
    Patent number: 11580977
    Abstract: A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
    Type: Grant
    Filed: September 29, 2020
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Yingbo Zhou, Xugang Ye, Jin Qu, Feihong Wu
  • CONFIGURABLE CONVERSATION ENGINE FOR EXECUTING CUSTOMIZABLE CHATBOTS
    Publication number: 20220101844
    Abstract: A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
    Type: Application
    Filed: September 29, 2020
    Publication date: March 31, 2022
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Yingbo Zhou, Xugang Ye, Jin Qu, Feihong Wu
  • ENTITY RESOLUTION FOR CHATBOT CONVERSATIONS
    Publication number: 20220050966
    Abstract: A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system receives a task configuration that maps tasks to entity types and an entity configuration that specifies methods for determining entities of a particular entity type. The system receives a user utterance and determines the intent of the user using an intent detection model, for example, a neural network. The intent represents a task that the user is requesting. The system determines one or more entities corresponding to the task. The system performs tasks based on the determined intent and the entities and performs conversations with users based on the tasks.
    Type: Application
    Filed: August 13, 2020
    Publication date: February 17, 2022
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Jin Qu, Soujanya Lanka, Chu Hong Hoi, Xugang Ye, Feihong Wu