Abstract: An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

Abstract: An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

Abstract: Embodiments of the present invention include computer-implemented methods, computer systems, and computer program products for displaying messages based on categories. According to an embodiment, a computer-implemented method comprises: receiving, by a device operatively coupled to one or more processors, a request for displaying messages for a user based on categories; calculating, by the device, an importance score of each of the messages to the user; classifying, by the device, the messages into the categories based on calculated importance scores of the messages; and displaying, by the device, the messages for the user based on the categories.

Abstract: A method for navigating is provided. The method comprises, in response to input on user equipment of a first member of a group who is travelling to a destination, one or more processors acquiring current position information of the user equipment of the first member. The method further includes one or more processors sending a first message to a server. The first message includes the current position information indicating an area where the first member was when the first message was sent. The first message is for directing a member of the group, who receives the first message when passing the area, to the same destination as the first member.

Abstract: A method for navigating is provided. The method comprises, in response to input on user equipment of a first member of a group who is travelling to a destination, one or more processors acquiring current position information of the user equipment of the first member. The method further includes one or more processors sending a first message to a server. The first message includes the current position information indicating an area where the first member was when the first message was sent. The first message is for directing a member of the group, who receives the first message when passing the area, to the same destination as the first member.