Abstract: A method, apparatus and program product automatically perform a refund operation for an involuntary exchange document. The refund operation utilizes monetary information from an original document from which the involuntary exchange document was generated in determining the refund amount. By doing so, the refund operation may be automated, thereby reducing the required expertise and/or training for an end user such as an agent, and further reducing the amount of time required to complete the refund operation.

Abstract: A method, apparatus and program product automatically perform a refund operation for an Electronic Miscellaneous Document (EMD). Both a pricing engine and a Form of Payment (FOP) service may be accessed when performing a refund operation to determine both the amount of the refund and the manner in which the refund should be applied to one or more FOP's, and optionally based upon one or more refund policy rules specified by a travel provider. In addition, a status of an EMD may be accessed and used to automatically determine the refundability of the service or services associated with an EMD. By doing so, the required expertise, training and/or effort of the end user, as well as the likelihood of miscalculations when performing an EMD refund operation often may be reduced.

Abstract: Methods, systems, and computer program products for generating contextualized travel-related offers for a traveler. A reservation system monitors travel activity for the traveler to detect travel events. The reservation system determines event parameters for a particular travel event responsive to detecting the particular travel event. Contextual data based at least in part on a user profile associated with the traveler and one or more booking initiators associated with a corresponding travel reservation is determined by the reservation system, and one or more contextualized travel-related offers based at least in part on the event parameters and the contextual data may be generated by the reservation system.

Abstract: A method and a system for maintaining consistency of replicated files distributed over a plurality of independent processing slave nodes part of an application tier of a multi-tier client/server data processing system are described. The replicated files are distributed from a master node of a master tier. Upon reception of an update request to update a master database a new version of a replicated file is first generated and stored in a shared file system. A notification of availability of the new version is forwarded to a synchronizing slave node and broadcasted to all slave nodes. Each slave node preloads the new version of the replicated file from the shared file system and acknowledges successful completion. Upon reception of all acknowledgments in the synchronization slave node a notification of preloading achievement is forwarded to the master server which updates the master database.

Abstract: A method and a system for maintaining consistency of replicated files distributed over a plurality of independent processing slave nodes part of an application tier of a multi-tier client/server data processing system are described. The replicated files are distributed from a master node of a master tier. Upon reception of an update request to update a master database a new version of a replicated file is first generated and stored in a shared file system. A notification of availability of the new version is forwarded to a synchronizing slave node and broadcasted to all slave nodes. Each slave node preloads the new version of the replicated file from the shared file system and acknowledges successful completion. Upon reception of all acknowledgments in the synchronization slave node a notification of preloading achievement is forwarded to the master server which updates the master database.