Abstract: Provided is a language processing system and method for training a machine learning model to match two sets of text content such as incidents and solutions. In one example, the method may include storing a plurality of incident-solution pairs, generating latent scoring values for the plurality of incident-solution pairs based on latent features identified within the plurality of incident-solution pairs, building a data structure with incident-solution data from the plurality of incident-solution pairs stored therein, where each row in the data structure corresponds to a different incident-solution pair, and the data structure comprises one or more of a column for incident data, a column for solution data, and a column for latent scoring values, and inputting the data structure into a machine learning model to train the machine learning model to identify solutions from incidents.