Abstract: Generally discussed herein are devices, systems, and methods for detecting a conversation with a virtual agent is offtrack and responding appropriately. A method can include receiving a prompt, expected responses to the prompt, and a response of an interaction session with the virtual agent, the interaction session to solve a problem of a user, determining whether the response indicates the interaction session is in an offtrack state based on the prompt, expected responses, and response, in response to a determination that the interaction session is in the offtrack state, determining a taxonomy of the offtrack state, and providing, based on the determined taxonomy, a next prompt to the interaction session.