Abstract: A website run by a server can be accessed by many visitors. Service and support for the website are provided by a live agent at a call center by engaging the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response, the live agent obtains the record corresponding to the visitor and a telephone link is automatically established between the agent and the visitor.

Abstract: A website run by a server can be accessed by many visitors. Services and support for the website are provided by a live agent that can engage the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response to the request, the live agent obtains the record corresponding to the visitor and makes a telephone call (preferably using a VOIP telephone) to the visitor to provide the information requested.