Patents by Inventor Yaniv Leviathan
Yaniv Leviathan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11936810Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: January 23, 2023Date of Patent: March 19, 2024Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 11902222Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.Type: GrantFiled: February 8, 2021Date of Patent: February 13, 2024Assignee: GOOGLE LLCInventors: Asaf Aharoni, Eyal Segalis, Ofer Ron, Sasha Goldshtein, Tomer Amiaz, Razvan Mathias, Yaniv Leviathan
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Patent number: 11895269Abstract: Implementations relate to determination and visual display of spoken menus for calls. In some implementations, a computer-implemented method includes receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable via user input to cause corresponding navigation through the call menu.Type: GrantFiled: December 2, 2021Date of Patent: February 6, 2024Assignee: Google LLCInventors: Joseph Joseph Cherukara, Amit Sivan, Andrew George Shebanow, Yoav Tzur, Felix Wang, Yaniv Leviathan
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Publication number: 20230352027Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: ApplicationFiled: July 7, 2023Publication date: November 2, 2023Inventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv Leviathan, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A.U. Bacchiani
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Patent number: 11804211Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: GrantFiled: December 4, 2020Date of Patent: October 31, 2023Assignee: GOOGLE LLCInventors: Asaf Aharoni, Yaniv Leviathan, Eyal Segalis, Gal Elidan, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Patent number: 11741966Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: GrantFiled: October 12, 2022Date of Patent: August 29, 2023Assignee: GOOGLE LLCInventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv Leviathan, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A. U. Bacchiani
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Publication number: 20230066100Abstract: Implementations relate to determination and visual display of spoken menus for calls. In some implementations, a computer-implemented method includes receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable via user input to cause corresponding navigation through the call menu.Type: ApplicationFiled: December 2, 2021Publication date: March 2, 2023Applicant: Google LLCInventors: Joseph Joseph CHERUKARA, Amit SIVAN, Andrew George SHEBANOW, Yoav TZUR, Felix WANG, Yaniv LEVIATHAN
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Publication number: 20230038343Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: ApplicationFiled: October 12, 2022Publication date: February 9, 2023Inventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv Leviathan, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A.U. Bacchiani
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Patent number: 11563850Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 21, 2021Date of Patent: January 24, 2023Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Publication number: 20230005482Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: ApplicationFiled: September 8, 2022Publication date: January 5, 2023Inventors: Asaf Aharoni, Eyal Segalis, Yaniv Leviathan
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Patent number: 11495233Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: GrantFiled: October 20, 2021Date of Patent: November 8, 2022Assignee: GOOGLE LLCInventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv Leviathan, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A.U. Bacchiani
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Patent number: 11468893Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: GrantFiled: May 5, 2020Date of Patent: October 11, 2022Assignee: GOOGLE LLCInventors: Asaf Aharoni, Eyal Segalis, Yaniv Leviathan
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Publication number: 20220255885Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.Type: ApplicationFiled: February 8, 2021Publication date: August 11, 2022Inventors: Asaf Aharoni, Eyal Segalis, Ofer Ron, Sasha Goldshtein, Tomer Amiaz, Razvan Mathias, Yaniv Leviathan
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Publication number: 20220180858Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: ApplicationFiled: December 2, 2021Publication date: June 9, 2022Inventors: Asaf Aharoni, Yaniv LEVIATHAN, Eyal SEGALIS, Gal ELIDAN, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Publication number: 20220180857Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: ApplicationFiled: December 4, 2020Publication date: June 9, 2022Inventors: Asaf Aharoni, Yaniv LEVIATHAN, Eyal SEGALIS, Gal ELIDAN, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Publication number: 20220051664Abstract: Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.Type: ApplicationFiled: April 22, 2020Publication date: February 17, 2022Inventors: Yuval Baror, Yaniv LEVIATHAN
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Patent number: 11250052Abstract: Systems and methods are provided for searching and identifying quotes in response to a query from a user. Consistent with certain embodiments, systems and methods are provided for identifying one or more subject entities associated with the query and for identifying, from a database or from search results obtained in response to the query, a set of quotes corresponding to the one or more subject entities. Further, systems and methods are provided for determining quote scores for the identified quotes based on at least one of the relationship of each quote to the one or more subject entities, the recency of each quote, and the popularity of each quote. Additionally, systems and methods are provided for organizing the identified quotes in a rank order based on the quote scores and selecting quotes based on the rank order or based on the quote scores. In addition, systems and methods are provided for transmitting information to display the selected quotes on a display device.Type: GrantFiled: December 26, 2018Date of Patent: February 15, 2022Assignee: GOOGLE LLCInventors: Eyal Segalis, Gal Chechik, Yossi Matias, Yaniv Leviathan, Yoav Tzur
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Publication number: 20220044684Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: ApplicationFiled: October 20, 2021Publication date: February 10, 2022Inventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv LEVIATHAN, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A.U. Bacchiani
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Publication number: 20210335365Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: ApplicationFiled: May 5, 2020Publication date: October 28, 2021Inventors: Asaf Aharoni, Eyal SEGALIS, Yaniv LEVIATHAN
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Patent number: 11158321Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.Type: GrantFiled: September 24, 2019Date of Patent: October 26, 2021Assignee: GOOGLE LLCInventors: Asaf Aharoni, Arun Narayanan, Nir Shabat, Parisa Haghani, Galen Tsai Chuang, Yaniv Leviathan, Neeraj Gaur, Pedro J. Moreno Mengibar, Rohit Prakash Prabhavalkar, Zhongdi Qu, Austin Severn Waters, Tomer Amiaz, Michiel A. U. Bacchiani