Patents by Inventor Yannis Cosmadoupoulos

Yannis Cosmadoupoulos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact routing system and method
    Patent number: 6934381
    Abstract: A contact routing system is disclosed comprising: a plurality of media connectors which receive incoming customer contacts from an equal plurality of media channels; and contact routing logic which routes the incoming contacts to particular customer service representatives (“CSRs”) based on the particular media channel over which the contacts were received and the skill sets of the CSRs. Also described is a method for routing customer contacts comprising the steps of: receiving incoming customer contacts from a plurality of media channels; and routing the incoming customer contacts particular customer service representatives (“CSRs”) based on the media channel over which the contacts are received and the skill sets of the particular CSRs.
    Type: Grant
    Filed: August 16, 1999
    Date of Patent: August 23, 2005
    Assignee: Avaya Technology Corp.
    Inventors: John Klein, RagHurama Bhat, Yannis Cosmadoupoulos