Abstract: In a telecommunications network including a plurality of mobile terminals, a method of analysing missed call events in relation to at least one of the plurality of mobile terminals, the method including: determining the occurrence of a missed call event; recording the missed call event in a database, including an identity relating to the called terminal; determining and allocating a status of the called mobile terminal to the missed call event, the status selected from a plurality of options, with at least one option relating to an unreachable terminal situation; and analysing the missed call event data relating to unreachable situations to identify the existence of any patterns relating to a particular called terminal/user, called terminal type, location and/or time period. The method may also be embodied in a network element, such as a Call Alert Application Server.

Abstract: In a telecommunications network including a plurality of mobile terminals, a system and method of providing an indication of network coverage in relation to at least one of the plurality of mobile terminals, the method and system being configured to: determine the occurrence of incoming call events in relation to the at least one terminal; record the occurrences together with an identity of at least one applicable terminal, a location and/or a time associated with the communication event; and analyse the recorded incoming call event data, particularly unreachable terminal events, to determine an indication of experienced network coverage for each of the at least one terminal. In this way, an indication of actual user experience can be determined, which is usable in indicatively treating customer complaints, making network improvements and analysing mobile terminal performance.

Abstract: In a telecommunications network including a plurality of mobile terminals, a method of analysing missed call events in relation to at least one of the plurality of mobile terminals, the method including: determining the occurrence of a missed call event; recording the missed call event in a database, including an identity relating to the called terminal; determining and allocating a status of the called mobile terminal to the missed call event, the status selected from a plurality of options, with at least one option relating to an unreachable terminal situation; and analysing the missed call event data relating to unreachable situations to identify the existence of any patterns relating to a particular called terminal/user, called terminal type, location and/or time period. The method may also be embodied in a network element, such as a Call Alert Application Server.