Abstract: The disclosure herein describes determining topics of communication transcripts using trained summarization models. A first communication transcript associated with a first communication is obtained and divided into a first set of communication segments. A first set of topic descriptions is generated based on the first set of communication segments by analyzing each communication segment of the first set of communication segments with a generative language model. A summarization model is trained using the first set of communication segments and associated first set of topic descriptions as training data. The trained summarization model is then applied to a second communication transcript and, based on applying the trained summarization model to the second communication transcript, a second set of topic descriptions of the second communication transcript is generated.

Abstract: The disclosure herein describes determining topics of communication transcripts using trained summarization models. A first communication transcript associated with a first communication is obtained and divided into a first set of communication segments. A first set of topic descriptions is generated based on the first set of communication segments by analyzing each communication segment of the first set of communication segments with a generative language model. A summarization model is trained using the first set of communication segments and associated first set of topic descriptions as training data. The trained summarization model is then applied to a second communication transcript and, based on applying the trained summarization model to the second communication transcript, a second set of topic descriptions of the second communication transcript is generated.

Abstract: The disclosure herein describes reducing training bias in outputs generated by a generative language model. A communication segment associated with a communication is obtained by at least one processor of a generative language model. An output value associated with the communication segment is generated by the generative language model. The output value is mapped to a set of training bias values associated with the generative language model and based on the mapping of the output value to a training bias value of the set of training bias values, an alternative output value is generated. The alternative output value is used in a generated segment output for the communication segment. The accuracy of segment outputs generated by the generative language model is improved through reducing or eliminating its training biases.