Abstract: Examples relate to determining suggested offerings for users. The examples disclosed herein identify, a recent entity accessed by a user. The recent entity is matched with a trending topic, where the trending topic is determined by analyzing recent entities accessed by a plurality of users. A number of suggested offerings from the trending topic is calculated based on an importance score of the matched trending topic. At least one suggested offering for the trending topic is determined, based on the number of suggested offerings, from the recent entities accessed by the plurality of users. The at least one suggested offering is suggested to the user.

Abstract: In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.

Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.

Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Abstract: A combination of a structured database and an unstructured database may be used to access input by a plurality of end users to data fields in interaction with an information system, where storage of the input is separated between the combination of the structured database and the unstructured database, to analyze multiple choice and numerical input in the structured database, to analyze textual input in the unstructured database, and determine a first set of textual inputs that each includes a related textual topic in the textual input.

Abstract: In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.

Abstract: Examples relate to determining suggested offerings for users. The examples disclosed herein identify, a recent entity accessed by a user. The recent entity is matched with a trending topic, where the trending topic is determined by analyzing recent entities accessed by a plurality of users. A number of suggested offerings from the trending topic is calculated based on an importance score of the matched trending topic. At least one suggested offering for the trending topic is determined, based on the number of suggested offerings, from the recent entities accessed by the plurality of users. The at least one suggested offering is suggested to the user.

Abstract: Example implementations relate to standardized custom surveys. For example, a system can include a generate engine to generate, based on a definition, a survey of an entity having a customized data model, a send engine to send the survey to an end-user during a workflow of a lifecycle of the entity responsive to a predetermined workflow event, a collect engine to collect, based on the definition, a response to the survey and a context, and a report engine to generate a report from a table containing standardized responses and standardized contexts collected from a plurality of surveys including the survey of the entity, wherein each of the plurality of surveys has a different customized data model.

Abstract: Suggestions for filling a digital form may be provided. Input text may be received. The input text may be caused to be output into a first fillable field of the digital form. Suggestions may be determined for filling a second fillable field of the digital form based on the input text and a search of a plurality of data sources. The determined suggestions may be caused to be output into the second fillable field of the digital form.

Abstract: Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.

Abstract: End user trend identification to identify information gaps can include tracking end user interactions with an information system, determining a number of end user technical issues based on the end user interactions with the information system, analyzing trends of the number of end user technical issues over a period of time, and identifying a number of information gaps within the information system based on the trends of the number of end user technical issues.

Abstract: Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.

Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.

Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Abstract: A method for automated configuration change authorization may include automatically discovering configuration change events in an IT system over a period of time. The method may also include extracting configuration change event patterns from the discovered configuration change events over the period of time. The method may further include classifying a configuration change event set as corresponding to a configuration change event pattern of the extracted configuration change event patterns. The method may also include automatically authorizing the configuration change event set. A system and computer readable medium are also described.