Patents by Inventor Yawwani GUNAWARDANA

Yawwani GUNAWARDANA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240020616
    Abstract: A method and system for using machine learning techniques and artificial intelligence algorithms for evaluating quality levels of client services and interactions are provided. The method includes receiving an email communication from a user; parsing the email communication to determine component portions of the email communication; analyzing respective qualities of each component portion; assigning a respective numerical score to each component portion based on the analysis; and generating a graph that depicts a quality level of the email communication based on the assigned scores. The component portions may include clarity, empathy, response, resolution, opening, sentiment, tone, grammar, closing, and/or signature. The analysis may be performed by executing one or more AI algorithms that implement a Natural Language Processing (NLP) technique and/or a Deep Neural Network (DNN) technique.
    Type: Application
    Filed: July 13, 2022
    Publication date: January 18, 2024
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Yawwani GUNAWARDANA, Ramesh BISESSAR
  • Publication number: 20220188689
    Abstract: A system and method for performing a projected graph based prediction is provided. The method includes obtaining data from a plurality of servers, determining data entities and dataflows between the data entities based on the obtained data, and generating a first graph including the data entities as nodes and the dataflows between the nodes. The method further includes identifying data concepts based on the obtained data and modifying the first graph by inserting the identified data concepts to provide a second graph. The second graph is further projected to generate a sub-graph, which is then utilized for a prediction algorithm to determine a predicted dataflow between at least two nodes connected to a data concept in the sub-graph.
    Type: Application
    Filed: December 10, 2020
    Publication date: June 16, 2022
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Yawwani GUNAWARDANA, Ramesh BISESSAR, Kevin PARSONS, Karthick MURUGANANTHAM, Zhencheng TAN, Deniz MURADOV, Joanne CUNNINGHAM
  • Publication number: 20190220777
    Abstract: According to an embodiment of the present invention, a Sentiment Analyzer Tool comprises: a data repository; a user interface that graphically presents metrics based on the sentiment data; an application program interface and a processor configured to perform: receiving, via an electronic input, real-time customer communication; extracting, via the processor, text data from the real-time customer communication; generating, via the processor, a customer sentiment score based on the text data; comparing, via the processor, the customer sentiment score to a threshold value to determine a positive sentiment, neutral sentiment or negative sentiment; and graphically representing, via the interactive user interface, the customer sentiment score as compared to sentiment data associated with a plurality of other customers wherein the interactive user interface displays overall sentiment data, sentiment data over a predetermined period of time and a combination of: emotion data, social tendencies data and language styl
    Type: Application
    Filed: January 16, 2019
    Publication date: July 18, 2019
    Inventors: Steven Brook JOHNSON, Alison DORAN, David GLADWIN, Greta ONGARO, Sam HAYNES, Connie BLACKLOCK, Yawwani GUNAWARDANA, Joe TILSED, Isabella RULE, Mark R. WILLIAMS, Nathan P. HOTCHKIN, Erin BREEN, Tamanna BEGUM, Joe J. BOTTIGLIERI