Patents by Inventor Yazdan Shirvany
Yazdan Shirvany has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12147991Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: GrantFiled: June 21, 2023Date of Patent: November 19, 2024Assignee: Capital One Services, LLCInventors: Koon Heng Ivan Teo, Volodymyr Orlov, Yazdan Shirvany, Fernando San Martin Jorquera, Francisco Perez Leon, Yoonseong Kim, Mohammad Shami
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Publication number: 20240289820Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: ApplicationFiled: May 10, 2024Publication date: August 29, 2024Inventors: Ashwini Kumar, Yazdan Shirvany
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Patent number: 12033168Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: GrantFiled: December 19, 2022Date of Patent: July 9, 2024Assignee: Capital One Services, LLCInventors: Ashwini Kumar, Yazdan Shirvany
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Patent number: 12026730Abstract: A transaction information aggregation system includes raw transaction and enriched transaction databases. The raw transaction database comprises transaction information for a plurality of transactions, including for each transaction an account holder identifier and at least one transaction parameter. The enriched transaction database comprises an indexed transaction record for each of the plurality of transactions, each record including a plurality of search terms associated with each of the at least one transaction parameter.Type: GrantFiled: July 12, 2022Date of Patent: July 2, 2024Assignee: CAPITAL ONE SERVICES, LLCInventors: Koon Heng Ivan Teo, Yazdan Shirvany, Joses Nthiga, Mohammad Shami, Francisco Perezleon, Fernando San Martin Jorquera
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Publication number: 20230334506Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: ApplicationFiled: June 21, 2023Publication date: October 19, 2023Applicant: Capital One Services, LLCInventors: Koon Heng Ivan TEO, Volodymyr ORLOV, Yazdan SHIRVANY, Fernando SAN MARTIN JORQUERA, Francisco PEREZ LEON, Yoonseong KIM, Mohammad SHAMI
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Patent number: 11715111Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: GrantFiled: September 25, 2018Date of Patent: August 1, 2023Assignee: Capital One Services, LLCInventors: Koon Heng Ivan Teo, Volodymyr Orlov, Yazdan Shirvany, Fernando San Martin Jorquera, Francisco Perez Leon, Yoonseong Kim, Mohammad Shami
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Publication number: 20230120579Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: ApplicationFiled: December 19, 2022Publication date: April 20, 2023Inventors: Ashwini Kumar, Yazdan Shirvany
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Patent number: 11531993Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: GrantFiled: January 21, 2019Date of Patent: December 20, 2022Assignee: Capital One Services, LLCInventors: Koon Heng Ivan Teo, Volodymyr Orlov, Yazdan Shirvany, Fernando San Martin Jorquera, Francisco Perez Leon, Yoonseong Kim, Mohammad Shami
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Patent number: 11531997Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: GrantFiled: June 17, 2021Date of Patent: December 20, 2022Assignee: Capital One Services, LLCInventors: Ashwini Kumar, Yazdan Shirvany
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Publication number: 20220343348Abstract: A transaction information aggregation system includes raw transaction and enriched transaction databases. The raw transaction database comprises transaction information for a plurality of transactions, including for each transaction an account holder identifier and at least one transaction parameter. The enriched transaction database comprises an indexed transaction record for each of the plurality of transactions, each record including a plurality of search terms associated with each of the at least one transaction parameter.Type: ApplicationFiled: July 12, 2022Publication date: October 27, 2022Inventors: Koon Heng Ivan TEO, Yazdan SHIRVANY, Joses NTHIGA, Mohammad SHAMI, Francisco PEREZLEON, Fernando San Martin JORQUERA
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Patent number: 11423423Abstract: A transaction information aggregation system includes raw transaction and enriched transaction databases. The raw transaction database comprises transaction information for a plurality of transactions, including for each transaction an account holder identifier and at least one transaction parameter. The enriched transaction database comprises an indexed transaction record for each of the plurality of transactions, each record including a plurality of search terms associated with each of the at least one transaction parameter.Type: GrantFiled: September 24, 2019Date of Patent: August 23, 2022Assignee: CAPITAL ONE SERVICES, LLCInventors: Koon Heng Ivan Teo, Yazdan Shirvany, Joses Nthiga, Mohammad Shami, Francisco Perezleon, Fernando San Martin Jorquera
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Publication number: 20210312479Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: ApplicationFiled: June 17, 2021Publication date: October 7, 2021Inventors: Ashwini Kumar, Yazdan Shirvany
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Patent number: 11042888Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: GrantFiled: August 21, 2019Date of Patent: June 22, 2021Assignee: Capital One Services, LLCInventors: Ashwini Kumar, Yazdan Shirvany
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Publication number: 20210090096Abstract: A transaction information aggregation system includes raw transaction and enriched transaction databases. The raw transaction database comprises transaction information for a plurality of transactions, including for each transaction an account holder identifier and at least one transaction parameter. The enriched transaction database comprises an indexed transaction record for each of the plurality of transactions, each record including a plurality of search terms associated with each of the at least one transaction parameter.Type: ApplicationFiled: September 24, 2019Publication date: March 25, 2021Inventors: Koon Heng Ivan TEO, Yazdan SHIRVANY, Joses NTHIGA, Mohammad SHAMI, Francisco PEREZLEON, Fernando San Martin JORQUERA
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Publication number: 20200097980Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: ApplicationFiled: September 25, 2018Publication date: March 26, 2020Applicant: Capital One Services, LLCInventors: Koon Heng Ivan TEO, Volodymyr ORLOV, Yazdan SHIRVANY, Fernando SAN MARTIN JORQUERA, Francisco PEREZ LEON, Yoonseong KIM, Mohammad SHAMI
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Publication number: 20200097981Abstract: Systems and methods for customizing business applications based upon user intent scores is described. A machine learning model trained to specifically predict when a user is likely to engage in a specific activity while interacting with the business application may be trained using data regarding prior interactions between a business application and a plurality of users. The machine learning model may thereafter provide a probability score for a particular user, the probability score indicating the likelihood that the user will engage in the specific activity for which the model has been trained to predict. The probability may be combined with a business value factor to produce a user intent score indicating the relative value of the user engaging in the specific activity.Type: ApplicationFiled: January 21, 2019Publication date: March 26, 2020Applicant: Capital One Services, LLCInventors: Koon Heng Ivan TEO, Volodymyr ORLOV, Yazdan SHIRVANY, Fernando SAN MARTIN JORQUERA, Francisco PEREZ LEON, Yoonseong KIM, Mohammad SHAMI
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Publication number: 20200051095Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: ApplicationFiled: August 21, 2019Publication date: February 13, 2020Inventors: Ashwini Kumar, Yazdan Shirvany
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Patent number: 10460330Abstract: Systems and methods for enhancing customer service are disclosed. The system can perform operations including detecting individuals and performing facial recognition on the individuals using visitor profiles stored by a local database. The operations can further include determining known visitors and unknown visitors among the individuals. The operations can further include generating new visitor profiles for the unknown visitors, obtaining identity information for the unknown visitors, and associating the identity information of the unknown visitors with the new visitor profiles. The operations can further include accessing identify information of the known visitors, obtaining personalized information for the known visitors from a central database, and providing the personalized information to the known visitors.Type: GrantFiled: August 9, 2018Date of Patent: October 29, 2019Assignee: Capital One Services, LLCInventors: Ashwini Kumar, Yazdan Shirvany