Abstract: A system and method of sensing a characteristic of a customer communication over an electronic medium; storing methods of executing a process in the customer communication wherein the characteristic is detected, selecting a preferred method for executing the process and directing the process be executed in accordance with the preferred method.

Abstract: A method and system, referred to in one variation as “BeyondGuide™,” for delivering dynamic and personalized experiences to remote devices, including cellular telephones, thus providing the ability to move about a city's tourist attractions while receiving personalized content, including original and reenacted audio. The system includes capability for access via a variety of remote devices, including cellular telephones, personal data assistants, and personal computers, a tour engine that is capable of accessing a repository of information linked to geographical information, allowing tailoring of information to geographical location, a geographical positioning determination component for locating the remote device, content handling tools, including software, connection to content providers, and connection to support centers, such as call centers.