Patents by Inventor Yejjala Yevanna

Yejjala Yevanna has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Sentiment management system
    Patent number: 10567580
    Abstract: A method of managing customer sentiment includes: monitoring an interaction of a customer with customer interactive media; deriving a sentiment of the customer from the interaction of the customer with the customer interactive media; generating sentiment data for the customer; and updating customer data in a customer database with the sentiment data in real-time.
    Type: Grant
    Filed: August 22, 2018
    Date of Patent: February 18, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Sentiment management system
    Patent number: 10084913
    Abstract: A method of managing customer sentiment includes: monitoring an interaction of a customer with customer interactive media; deriving a sentiment of the customer from the interaction of the customer with the customer interactive media; generating sentiment data for the customer; and updating customer data in a customer database with the sentiment data in real-time.
    Type: Grant
    Filed: August 18, 2014
    Date of Patent: September 25, 2018
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Call center call-back push notifications
    Patent number: 9854099
    Abstract: A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry.
    Type: Grant
    Filed: November 3, 2016
    Date of Patent: December 26, 2017
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Call center call-back push notifications
    Patent number: 9516126
    Abstract: A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry.
    Type: Grant
    Filed: February 3, 2016
    Date of Patent: December 6, 2016
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Call center call-back push notifications
    Patent number: 9288324
    Abstract: A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry.
    Type: Grant
    Filed: August 18, 2014
    Date of Patent: March 15, 2016
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Sentiment Management System
    Publication number: 20160048502
    Abstract: A method of managing customer sentiment includes: monitoring an interaction of a customer with customer interactive media; deriving a sentiment of the customer from the interaction of the customer with the customer interactive media; generating sentiment data for the customer; and updating customer data in a customer database with the sentiment data in real-time.
    Type: Application
    Filed: August 18, 2014
    Publication date: February 18, 2016
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna
  • Call Center Call-Back Push Notifications
    Publication number: 20160050320
    Abstract: A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry.
    Type: Application
    Filed: August 18, 2014
    Publication date: February 18, 2016
    Inventors: Dennis Emmanuel Montenegro, Prasanth Nandanuru, Pavan Kumar Arln, Yejjala Yevanna