Patents by Inventor Yogesh Gundurao Sosale

Yogesh Gundurao Sosale has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for managing service requests
    Patent number: 11144930
    Abstract: A system and computer-implemented method for managing service request is provided. The system comprises a collaboration engine configured to receive one or more service requests from one or more service management tools. The system further comprises a classification engine configured to identify a configuration item and problem type corresponding to each of the one or more received service requests. Furthermore, the system comprises a policy engine configured to determine one or more pre-stored rules associated with the identified configuration item and problem type. The system also comprises a recommendation engine configured to recommend at least one of: one or more diagnostic actions and one or more resolution actions corresponding to the one or more determined pre-stored rules. In addition, the system comprises an automation engine configured to perform at least one of: the one or more recommended diagnostic actions and the one or more recommended resolution actions.
    Type: Grant
    Filed: July 3, 2018
    Date of Patent: October 12, 2021
    Assignee: COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.
    Inventors: Yogesh Gundurao Sosale, Santosh Kumar Dubey, Rohan Prakash
  • SYSTEM AND METHOD FOR MANAGING SERVICE REQUESTS
    Publication number: 20190354991
    Abstract: A system and computer-implemented method for managing service request is provided. The system comprises a collaboration engine configured to receive one or more service requests from one or more service management tools. The system further comprises a classification engine configured to identify a configuration item and problem type corresponding to each of the one or more received service requests. Furthermore, the system comprises a policy engine configured to determine one or more pre-stored rules associated with the identified configuration item and problem type. The system also comprises a recommendation engine configured to recommend at least one of: one or more diagnostic actions and one or more resolution actions corresponding to the one or more determined pre-stored rules. In addition, the system comprises an automation engine configured to perform at least one of: the one or more recommended diagnostic actions and the one or more recommended resolution actions.
    Type: Application
    Filed: July 3, 2018
    Publication date: November 21, 2019
    Inventors: Yogesh Gundurao Sosale, Santosh Kumar Dubey, Rohan Prakash