Abstract: The present invention provides for building a knowledgebase of dependencies between Configuration Items(CIs) associated with IT computing environment. In operation, the present invention provides for mapping a plurality of Configuration Items(CI) with respective one or more actions. The present invention further provides for tracking and capturing of one or more actions performed on one or more CIs in relation to resolving an activity related to a reported CI. Further, the present invention provides for identifying dependencies between one or more CIs and the reported CI based on the captured one or more actions. Furthermore, the present invention provides for building a knowledgebase of dependencies between CIs of the computing environment based on the identified dependencies between one or more CIs and the reported CI. Yet further, the present invention provides for generating visual representations of dependencies between CIs.

Abstract: The present invention provides for building a knowledgebase of dependencies between Configuration Items(CIs) associated with IT computing environment. In operation, the present invention provides for mapping a plurality of Configuration Items(CI) with respective one or more actions. The present invention further provides for tracking and capturing of one or more actions performed on one or more CIs in relation to resolving an activity related to a reported CI. Further, the present invention provides for identifying dependencies between one or more CIs and the reported CI based on the captured one or more actions. Furthermore, the present invention provides for building a knowledgebase of dependencies between CIs of the computing environment based on the identified dependencies between one or more CIs and the reported CI. Yet further, the present invention provides for generating visual representations of dependencies between CIs.

Abstract: A system and method for automated resolution of events in a computing environment is provided. Problem types are identified from the events which are associated with configuration items (CIs) at issue. Further, domains of the CIs at issue are identified. Domains represent types of the CIs at issue. Existence of diagnosis and resolution sequences is checked which is based on identified problem types and domain associated with the CI types. Thereafter, diagnosis and resolution sequences are fetched, where sequences fetched at a first instance are at least in part updated with one or more new sequences. Fetched sequences are executed iteratively such that a next step of the executed diagnosis and resolution sequence is based on an output of a first step of the executed diagnosis and resolution sequence.