Abstract: Processing request information of a processing request for a first computer by a second computer is acquired, first operation information and second operation information that relate to operations of the first computer and the second computer are acquired, respectively; and a type of the processing request is determined based on processing result information, the processing request information, the first operation information, and the second operation information. The processing result information associates a processing history of the first computer according to the processing request included in the processing request information for the first computer with the second operation information that relates to the processing request by the second computer making the processing request. Accordingly, the type of the processing request can be appropriately determined.

Abstract: A load calculation program that causes a computer a process includes acquiring processor usage information including usage of a processor of an managed computer, which is a management object, and usage of the processor for each of a plurality of virtual machines generated by a hypervisor executed on the managed computer; acquiring data transmission information including a data transmission amount for each virtual network interface used by the plurality of virtual machines; detecting a first virtual network interface that performs data transmission without routing through the hypervisor among the plurality of virtual network interfaces, based on the processor usage information and the data transmission information; and calculating load information including processor usage for data transmission of each of the plurality of virtual machines, based on whether or not each of the virtual machines uses the first virtual network interface.

Abstract: A log output apparatus includes, a memory and a processor coupled to the memory and the processor configured to, specify an occurrence time when an incident has been occurred, specify, from among a plurality of logs included in log information of software, a first log acquired within a first period according to the occurrence time and a second log acquired within a second period other than the first period in accordance with the log information stored in the memory, and output new log information in which character information included in the first logs is converted into first character information having confidentiality higher than confidentiality of the character information and besides character information included in the second logs is converted into second character information having confidentiality higher than confidentiality of the first character information.

Abstract: A non-transitory computer-readable storage medium storing therein a management-information acquiring program that causes a computer to execute a process includes acquiring queries to a target database for a management target service system, specifying a reference target table in the database based on names of target tables included in the queries and content of the queries, specifying a reporting target table on the basis of data of the reference target table, causing the database to execute an acquisition query to the reporting target table, and acquiring specific management information from the reporting target table.

Abstract: A load calculation program that causes a computer a process includes acquiring processor usage information including usage of a processor of an managed computer, which is a management object, and usage of the processor for each of a plurality of virtual machines generated by a hypervisor executed on the managed computer; acquiring data transmission information including a data transmission amount for each virtual network interface used by the plurality of virtual machines; detecting a first virtual network interface that performs data transmission without routing through the hypervisor among the plurality of virtual network interfaces, based on the processor usage information and the data transmission information; and calculating load information including processor usage for data transmission of each of the plurality of virtual machines, based on whether or not each of the virtual machines uses the first virtual network interface.

Abstract: Processing request information of a processing request for a first computer by a second computer is acquired, first operation information and second operation information that relate to operations of the first computer and the second computer are acquired, respectively; and a type of the processing request is determined based on processing result information, the processing request information, the first operation information, and the second operation information. The processing result information associates a processing history of the first computer according to the processing request included in the processing request information for the first computer with the second operation information that relates to the processing request by the second computer making the processing request. Accordingly, the type of the processing request can be appropriately determined.