Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.

Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.

Abstract: Systems, methods, and machine-readable and executable instructions are provided for codeless array validation. Codeless array validation can include selecting a number of operations associated with processing organizational data, where each of the number of operations includes a number of input schemas and a number of output schemas. Codeless array validation can include constructing a number of rules including the number of input schemas and the number of output schemas. Codeless array validation can include querying a web service, receiving an array response for the organizational data from the web service, and validating the array response codelessly by checking the number of rules against each of a number of data elements comprising the array response.