Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.

Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.

Abstract: An integrated circuit hierarchical design tool apparatus comprises a processor arranged to support a block coupling reconfiguration unit. The block coupling reconfiguration unit is capable of receiving block layout data comprising block placement, terminal location data and intra-block connectivity data. The block coupling reconfiguration unit is arranged to identify from the block layout data a block placement level block having a terminal respectively coupled to a plurality of other block placement level blocks by a plurality of nets, and to provide the block with an additional terminal capable of providing the same function as the terminal. The block coupling reconfiguration unit is also arranged to replace a net of the plurality of nets that is coupled to the terminal with a replacement net coupled to the additional terminal.

Abstract: An integrated circuit hierarchical design tool apparatus comprises a processor arranged to support a block coupling reconfiguration unit. The block coupling reconfiguration unit is capable of receiving block layout data comprising block placement, terminal location data and intra-block connectivity data. The block coupling reconfiguration unit is arranged to identify from the block layout data a block placement level block having a terminal respectively coupled to a plurality of other block placement level blocks by a plurality of nets, and to provide the block with an additional terminal capable of providing the same function as the terminal. The block coupling reconfiguration unit is also arranged to replace a net of the plurality of nets that is coupled to the terminal with a replacement net coupled to the additional terminal.

Abstract: Systems, methods, and machine-readable and executable instructions are provided for codeless array validation. Codeless array validation can include selecting a number of operations associated with processing organizational data, where each of the number of operations includes a number of input schemas and a number of output schemas. Codeless array validation can include constructing a number of rules including the number of input schemas and the number of output schemas. Codeless array validation can include querying a web service, receiving an array response for the organizational data from the web service, and validating the array response codelessly by checking the number of rules against each of a number of data elements comprising the array response.

Abstract: A device having priority update capabilities and a method for updating priorities, the method includes: receiving a request to update to a requested priority, priorities of transaction requests stored within a first sequence of pipeline stages that precede an arbiter; updating a priority level of a transaction request stored in the first sequence to the requested priority if the transaction request is priority upgradeable and if the requested priority is higher that a current priority of the transaction request; and arbitrating between transaction requests in response to priority attributes associated with the transaction requests.

Abstract: A device and a method for providing core redundancy, the device includes: multiple cores; a core operability unit adapted to indicate an operability of each core out of the multiple cores; and a core control signal unit adapted to provide mapping signals that comprise virtual core to physical core mapping signals and physical core to virtual core mapping signals; wherein each core out of the multiple cores comprises at least one interrupt interface, and a crossbar interface which are responsive to at least one mapping signal.

Abstract: A device having priority update capabilities and a method for updating priorities, the method includes: receiving a request to update to a requested priority, priorities of transaction requests stored within a first sequence of pipeline stages that precede an arbiter; updating a priority level of a transaction request stored in the first sequence to the requested priority if the transaction request is priority upgradeable and if the requested priority is higher that a current priority of the transaction request; and arbitrating between transaction requests in response to priority attributes associated with the transaction requests.