Patents by Inventor Youngmei JIA

Youngmei JIA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Natural language interface customization
    Patent number: 9239660
    Abstract: A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.
    Type: Grant
    Filed: March 12, 2013
    Date of Patent: January 19, 2016
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: George Dante M. Pineda, David Findley, Amy Hicks, Youngmei Jia, Stephen Dulaney, George W Krauss, Laura R Pszczolkowski, David L Howell
  • NATURAL LANGUAGE INTERFACE CUSTOMIZATION
    Publication number: 20130263010
    Abstract: A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.
    Type: Application
    Filed: March 12, 2013
    Publication date: October 3, 2013
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: George Dante M PINEDA, David FINDLEY, Amy HICKS, Youngmei JIA, Stephen DULANEY, George W KRAUSS, Laura R PSZCZOLKOWSKI, David L HOWELL