Patents by Inventor Yuangang Tu

Yuangang Tu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Knowledge-driven dialog support conversation system
    Patent number: 11005786
    Abstract: Systems and devices to perform knowledge-driven dynamic conversations and select content within automated agents such as chatbots and virtual assistants are disclosed. In an example, operations to facilitate a knowledge-based conversation session with a human user using an automated agent include: receiving a conversational input regarding a support issue; analyzing the conversational input to determine an intent and applicable entity properties associated with the intent; performing a multi-turn conversation to identify a solution using the intent and the applicable entity properties, by exchanging iterative questions and answers between the automated agent and the user to dynamically recalculate applicability of the solution to the support issue; and outputting information associated with the identified solution.
    Type: Grant
    Filed: June 28, 2018
    Date of Patent: May 11, 2021
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Jianwen Zhang, Shichao Hu, Jiayuan Huang, Jiantao Sun, Zheng Chen, Yi-Min Wang, Changhong Yuan, Mingyu Wang, Yuangang Tu
  • KNOWLEDGE-DRIVEN DIALOG SUPPORT CONVERSATION SYSTEM
    Publication number: 20200007474
    Abstract: Systems and devices to perform knowledge-driven dynamic conversations and select content within automated agents such as chatbots and virtual assistants are disclosed. In an example, operations to facilitate a knowledge-based conversation session with a human user using an automated agent include: receiving a conversational input regarding a support issue; analyzing the conversational input to determine an intent and applicable entity properties associated with the intent; performing a multi-turn conversation to identify a solution using the intent and the applicable entity properties, by exchanging iterative questions and answers between the automated agent and the user to dynamically recalculate applicability of the solution to the support issue; and outputting information associated with the identified solution.
    Type: Application
    Filed: June 28, 2018
    Publication date: January 2, 2020
    Inventors: Jianwen Zhang, Shichao Hu, Jiayuan Huang, Jiantao Sun, Zheng Chen, Yi-Min Wang, Changhong Yuan, Mingyu Wang, Yuangang Tu