Abstract: A device management system according to the present invention issues a register key that specifies a worker tenant, receives a registration request including the register key from a network device, and transmits first authentication information to the network device. The first authentication information is registered in the worker tenant that is specified by the register key of the registration request. If there has been communication that uses the first authentication information from the network device after the tenant is created, the information about the network device registered in the worker tenant is automatically changed to be registered in the different tenant.

Abstract: A device management system according to the present invention issues a register key that specifies a worker tenant, receives a registration request including the register key from a network device, and transmits first authentication information to the network device. The first authentication information is registered in the worker tenant that is specified by the register key of the registration request. If there has been communication that uses the first authentication information from the network device after the tenant is created, the information about the network device registered in the worker tenant is automatically changed to be registered in the different tenant.

Abstract: A server management server acquires the activation status of a customer tenant and controls, if it is determined that the customer tenant has been activated, transmission of a notification including a URL for accessing an agreement screen which is provided by a service providing server and is used to agree to collection of information on a customer by a system and use of the information on the customer for a service, and controls, if it is determined that the customer tenant has not been activated, transmission of a notification including a URL for accessing an agreement screen which is provided by an authentication server and is used to agree to start of use of the customer tenant.

Abstract: An information processing apparatus transmits log information to a management server which manages a read pointer (RP) indicating position information corresponding to a latest log included in log information obtained from each network device. The information processing apparatus obtains a write pointer (WP) from a network device when starting to monitor a log of the network device. In a case where an existing RP is successfully obtained from the management server, the information processing apparatus issues an obtaining request to obtain log information to the network device by using the RP. In a case where an existing RP is not obtained successfully from the management server, the information processing apparatus transmits the WP as an RP to the management server, and issues an obtaining request to obtain log information to the network device by using the WP.

Abstract: There provided is a client device including a first change unit for changing authentication information from individual authentication information to common authentication information, which is authentication information commonly used by each client device, in a case where a transmission of first operation information is failed due to an authentication error, and a second transmission unit for transmitting second operation information to the server device by using the common authentication information changed by the first change unit.

Abstract: There provided is a client device including a first change unit for changing authentication information from individual authentication information to common authentication information, which is authentication information commonly used by each client device, in a case where a transmission of first operation information is failed due to an authentication error, and a second transmission unit for transmitting second operation information to the server device by using the common authentication information changed by the first change unit.

Abstract: An information processing apparatus transmits log information to a management server which manages a read pointer (RP) indicating position information corresponding to a latest log included in log information obtained from each network device. The information processing apparatus obtains a write pointer (WP) from a network device when starting to monitor a log of the network device. In a case where an existing RP is successfully obtained from the management server, the information processing apparatus issues an obtaining request to obtain log information to the network device by using the RP. In a case where an existing RP is not obtained successfully from the management server, the information processing apparatus transmits the WP as an RP to the management server, and issues an obtaining request to obtain log information to the network device by using the WP.

Abstract: In order to efficiently manage the operating information of a network device while maintaining the accuracy, a management apparatus that acquires operating information from a network device and manages an operating history, the apparatus comprises a storage unit that stores a first table, a second table and a third table, the first table storing, for each identifier, first information indicating a time when the usage frequency information was first acquired and second information indicating a time when the usage frequency information was last acquired, the second table storing the usage frequency information per identifier acquired from the network device, and the third table storing, as history information, information indicating a time when the usage frequency information per identifier acquired from the network device was acquired as well as the usage frequency information per identifier.

Abstract: An image-forming apparatus includes a reception unit configured to receive a start instruction and an end instruction entered by a service engineer who performs a maintenance work for the image-forming apparatus. A first holding unit is configured to store first counter information obtained by the image-forming apparatus in a case that the reception unit receives the start instruction. A second holding unit is configured to store second counter information obtained by the image-forming apparatus in a case that an operating state of the image-forming apparatus satisfies a first end condition. A generation unit is configured to generate maintenance information based on the second counter information stored in the second holding unit if the operating state of the image-forming apparatus satisfies the first end condition and further satisfies a second end condition before the reception unit receives the end instruction from the service engineer.

Abstract: In order to efficiently manage the operating information of a network device while maintaining the accuracy, a management apparatus that acquires operating information from a network device and manages an operating history, the apparatus comprises a storage unit that stores a first table, a second table and a third table, the first table storing, for each identifier, first information indicating a time when the usage frequency information was first acquired and second information indicating a time when the usage frequency information was last acquired, the second table storing the usage frequency information per identifier acquired from the network device, and the third table storing, as history information, information indicating a time when the usage frequency information per identifier acquired from the network device was acquired as well as the usage frequency information per identifier.

Abstract: An image-forming apparatus includes a reception unit configured to receive a start instruction and an end instruction entered by a service engineer who performs a maintenance work for the image-forming apparatus. A first holding unit is configured to store first counter information obtained by the image-forming apparatus in a case that the reception unit receives the start instruction. A second holding unit is configured to store second counter information obtained by the image-forming apparatus in a case that an operating state of the image-forming apparatus satisfies a first end condition. A generation unit is configured to generate maintenance information based on the second counter information stored in the second holding unit if the operating state of the image-forming apparatus satisfies the first end condition and further satisfies a second end condition before the reception unit receives the end instruction from the service engineer.