Abstract: To provide a diagnostic service system and diagnostic method using a network. A factory monitoring system (100) comprises a factory monitoring system (100) which includes: a data acquisition unit (1011) that acquires data related to at least one machine, including time information; and a stored data management unit (1012) that stores data related to each machine acquired by the data acquisition unit in a storage unit (1002) together with identification information of each machine, wherein, based on past history data related to the machine and current data related to the machine, the diagnostic service system (1) predicts a possibility of abnormality occurrence in the machine, and provides preventative maintenance information related to the machine.

Abstract: A remote management server serving as a remote management device is communicably connected to, via a converter, at least one controller serving as a machine tool which allows only direct connection to another device via a predetermined connector, thus exchanging data with a fixed input/output destination and which does not have a setting function of setting a data output destination and a data input destination. The controller is further communicably connected to a mobile terminal via a network. The remote management server includes an input/output control unit configured to control settings relating to data output and data input in the controller and a setting screen providing unit configured to provide the mobile terminal with a setting screen allowing input of setting information relating to the data output and the data input.

Abstract: A remote management server serving as a remote management device is communicably connected to, via a converter, at least one controller serving as a machine tool which allows only direct connection to another device via a predetermined connector, thus exchanging data with a fixed input/output destination and which does not have a setting function of setting a data output destination and a data input destination. The controller is further communicably connected to a mobile terminal via a network. The remote management server includes an input/output control unit configured to control settings relating to data output and data input in the controller and a setting screen providing unit configured to provide the mobile terminal with a setting screen allowing input of setting information relating to the data output and the data input.

Abstract: To provide a diagnostic service system and diagnostic method using a network. A factory monitoring system (100) comprises a factory monitoring system (100) which includes: a data acquisition unit (1011) that acquires data related to at least one machine, including time information; and a stored data management unit (1012) that stores data related to each machine acquired by the data acquisition unit in a storage unit (1002) together with identification information of each machine, wherein, based on past history data related to the machine and current data related to the machine, the diagnostic service system (1) predicts a possibility of abnormality occurrence in the machine, and provides preventative maintenance information related to the machine.