Abstract: An information processing apparatus for managing attribute information as to resources constituting a system includes an acquisition unit which obtains a plurality of attribute information as to the same resources, a degree of reliability calculation unit which calculates, when a contradiction exists between the plurality of attribute information obtained by the acquisition unit, a degree of reliability as to each of the plurality of attribute information, and an attribute information determination unit which sets the attribute information, which has the highest degree of reliability calculated by the degree of reliability calculation unit, as attribute information as to the resources.

Abstract: A computer-readable medium stores therein an information processing program that causes a computer to execute a process. The process includes referring to relationship property information records that are stored in a storage device and indicate the type of each relationship property between configuration elements in a system and calculating a total count of configuration elements having a predetermined relationship property with a first configuration element, or a total count of relationship property information records having a predetermined relationship property, among relationship property information records concerning the first configuration element; executing conditional determination concerning the number of configuration elements having the predetermined relationship property with the first configuration element, among the calculated total count of configuration elements or the calculated total count of relationship property information records; and outputting a result of the determination.

Abstract: The communication availability information between a plurality of transmitters and a plurality of destinations before the communication state between a transmitter and a destinations in a communication network changes from available to unavailable is compared, layer by layer from an upper layer toward a lower layer, with the communication availability information after change, and destinations in paths where the communication state has changed from available to unavailable are grouped. Thus, the communication network is divided into a plurality of affected ranges and an interface of a device located at the border between the affected ranges is deduced as a fault occurrence point.

Abstract: According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.

Abstract: A silicone boot for a constant velocity universal joint includes a larger diameter portion attached to an outer joint member of a constant velocity universal joint, a smaller diameter portion attached to a shaft coupled with an inner joint member of the constant velocity universal joint, and a bellows portion, which is arranged between the larger diameter portion and the smaller diameter portion, and has peak portions and valley portions formed alternately with each other. The smaller diameter portion includes a shaft attachment portion having a radially outer surface in which a fitting groove for attachment of a boot band is formed, and a thin portion extending from the shaft attachment portion so as to be coupled with the bellows portion through intermediation of a thick portion and allowing buckling deformation with respect to the shaft attachment portion and the bellows portion.

Abstract: A method for processing data includes storing a type information of a configuration element of a first data process system in association with an identification information of the configuration element in a configuration information storage part, determining the type information corresponding to a message output from the first data process system, the message including the identification information, comparing a first message group including a plurality of first messages and a second message group including a plurality of second messages, the plural second messages being stored in association with the type information of a second data process system in a message group storage part, determining whether the plural first messages match the plural second messages, and determining whether the type information of the plural first messages match the type information of the plural second messages when the plural first messages do not match the plural second messages.

Abstract: A managing apparatus includes: a storing unit configured to store fault co-occurrence information storing the number of detection times that a first message pattern indicating a message group including messages received from an information processing system in a predetermined duration is deleted; a determining unit configured to detect the first message pattern, to read the number of detection times from the fault co-occurrence information, to calculate a co-occurrence probability of the fault and the first message pattern based on the number of detection times, and to determine that the fault has occurred if the co-occurrence probability is equal to or higher than a threshold value; and an updating unit configured to create a second message pattern indicating a message group obtained by excluding a message output by a changed component from the first message pattern, and to update the first message pattern to the second message pattern.

Abstract: A boot-mounting structure for a constant velocity universal joint has a configuration which can prevent a crack caused by interference with a boot band while maintaining a stable sealing property. The boot band (69) is fitted into a fitting groove of a silicone boot (65), and is decreased in diameter while being attached into the fitting groove, to thereby fix the silicone boot (65). The boot band (69) is formed into an annular body not provided with a folded-back portion. There is provided a no-interference structure means (S) for preventing interference caused, when the boot band is decreased in diameter, between an axial outer-peripheral-edge portion (69a or 69b) of the band (69) and a bottom end portion (82a or 82b) of the fitting groove (75) corresponding thereto.

Abstract: A troubleshooting system that receivesing as input one or more symptom(s) of trouble of an IT system and outputting a remedy for the symptom, the troubleshooting system including: a first data base to collecting configuration information of the IT system, a second data base to collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to deriveing and storeing configuration information of incidents of trouble from the first data base and the second data base using the configuration information as a key, a configuration information similarity degree calculation unit to calculating similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, and an output unit to presenting a remedy for the IT system experiencing the trouble together with the similarity degree.

Abstract: An access control apparatus that controls access to an information management apparatus that stores configuration elements and relationship elements indicating relationships between the configuration elements, includes a storage unit that stores one or more predetermined configuration elements in association with user information that identifies a user and stores one or more combinations of a type of a configuration element and a type of a relationship element in association with the user information, as an access control rule set for each user, and a determining unit that determines that, when a combination of a type of a configuration element stored in the storage unit in association with user information and a type of a relationship element indicating a relationship between the configuration element and another configuration element is stored in the storage unit in association with the user information, the another configuration element is accessible.

Abstract: A constraint condition DB storing a constraint condition that stipulates a structure of a decision tree is referenced, and a decision tree is generated from a case set where values of a plurality of attributes and a conclusion are associated with one another so that the structure of the decision tree, which is stipulated by the constraint condition, is satisfied. Accordingly, for example, even if a new case is added to the case set, a basic structure of the decision tree is succeeded by the constraint condition, thereby avoiding a situation where an operator needs to significantly modify the decision tree. Therefore, operations of modifying the decision tree by the operator can be reduced.

Abstract: A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managi

Abstract: A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

Abstract: A configuration management system includes a plurality of MDRs that stores information about resources as configuration items, a FCMDB, a plurality of proxy apparatuses, and a proxy management apparatus, wherein the proxy management apparatus receives configuration items from the MDRs, reconciles the receives configuration items, selects a destination proxy apparatus such that the numbers of configuration items stored in the proxy apparatuses are substantially equal to each other, and sends the reconciled configuration items to the selected proxy apparatus, wherein the proxy apparatuses store configuration items sent from the proxy management apparatus, and wherein the FCMDB receives a query from a client, selects among the plurality of proxy apparatuses a proxy apparatus that stores a configuration item that is to serve as a query result, and receives the configuration item from the selected proxy apparatus.

Abstract: A configuration information management device including: a storage unit that stores a configuration item managed by the device and an item relationship, with respect to configuration items related to a system and item relationships that associate the configuration items with one another, the configuration items and the item relationships being distributed in a plurality of devices; a management unit that, when a first configuration item stored in the storage unit has a feature, creates duplicates of second configuration items that are associated with the first configuration item, do not have a feature and are managed by other devices and duplicates of relationships between the first configuration item and the second configuration items, the duplicates being created in the storage unit; and a search unit that, upon receipt of a search request for configuration information that associates the configuration items with one another by the item relationships, searches for the information about the configuration inf

Abstract: An apparatus includes: an obtaining unit to obtain a plurality of addresses in order, and a storage unit to store a first group of addresses included in the plurality of addresses and obtained before a certain address is obtained by the obtaining unit, and to store a second group of addresses included in the plurality of addresses and obtained after the certain address is obtained by the obtaining unit. An extracting unit extracts one or more addresses from the first group of addresses when the obtaining unit further obtains an address that matches any address of the first group of addresses, or extracts one or more addresses of the second group of addresses when the obtaining unit further obtains an address that matches any address of the second group of addresses, wherein the one or more extracted addresses are other than the matched address.

Abstract: A computer readable, non-transitory medium has stored therein a trouble pattern creating program. The program causes a computer to execute: (a) extracting, from a plurality of log messages that are output from an information system having a plurality of configuration items and that are output in a predetermined period of time, configuration items that output the log messages; (b) calculating a degree of relationship between the configuration items extracted in the (a) extracting; (c) executing learning of the rate of the number of occurrences of troubles in the information system in the number of times the log messages are output, the learning is executed by a number of times corresponding to the degree of relationship calculated in the (b) calculating; and (d) creating, in accordance with a result of the learning in the (c) executing, a trouble pattern message that is output when a trouble occurs.

Abstract: A method of generating common trouble case data for managing a plurality of systems. The method includes (a) obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit, (b) obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, (c) selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, and (d) selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces on the basis of the first identifier subset to generate the common trouble case data. In the above (c), the first identifiers of the first identifier subset are identical to the third identifiers. In the above (d), the first trouble case data subset includes the first identifier subset.

Abstract: A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical form

Abstract: In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.