Patents by Inventor Yuri Ostapchuck

Yuri Ostapchuck has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tenant communication center
    Patent number: 7079641
    Abstract: A transaction server system is provided for routing and processing telephony events in a multi-tenant communication center. The transaction server system comprises a CTI-enabled routing point having transaction server software and multiple venues for receiving and notifying of telephony events according to venue, a plurality of virtual transaction server applications associated one each per venue for disposing of pending telephony events according to established protocols and an intermediary server disposed between and connected to the routing point and to the plurality of virtual transaction applications. The intermediary server maps communication paths between individual ones of the multiple venues of the routing point to individual ones of the virtual transaction applications and wherein each virtual transaction application functions on behalf of at least one tenant of the multi-tenant communication center to process events.
    Type: Grant
    Filed: July 26, 2004
    Date of Patent: July 18, 2006
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Yuri Ostapchuck
  • Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center
    Publication number: 20040264678
    Abstract: A transaction server system is provided for routing and processing telephony events in a multi-tenant communication center. The transaction server system comprises a CTI-enabled routing point having transaction server software and multiple venues for receiving and notifying of telephony events according to venue, a plurality of virtual transaction server applications associated one each per venue for disposing of pending telephony events according to established protocols and an intermediary server disposed between and connected to the routing point and to the plurality of virtual transaction applications. The intermediary server maps communication paths between individual ones of the multiple venues of the routing point to individual ones of the virtual transaction applications and wherein each virtual transaction application functions on behalf of at least one tenant of the multi-tenant communication center to process events.
    Type: Application
    Filed: July 26, 2004
    Publication date: December 30, 2004
    Inventor: Yuri Ostapchuck
  • Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center
    Patent number: 6788779
    Abstract: A transaction server system is provided for routing and processing telephony events in a multi-tenant communication center. The transaction server system comprises a CTI-enabled routing point having transaction server software and multiple venues for receiving and notifying of telephony events according to venue, a plurality of virtual transaction server applications associated one each per venue for disposing of pending telephony events according to established protocols and an intermediary server disposed between and connected to the routing point and to the plurality of virtual transaction applications. The intermediary server maps communication paths between individual ones of the multiple venues of the routing point to individual ones of the virtual transaction applications and wherein each virtual transaction application functions on behalf of at least one tenant of the multi-tenant communication center to process events.
    Type: Grant
    Filed: July 24, 2001
    Date of Patent: September 7, 2004
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Yuri Ostapchuck
  • Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center
    Publication number: 20030021406
    Abstract: A transaction server system is provided for routing and processing telephony events in a multi-tenant communication center. The transaction server system comprises a CTI-enabled routing point having transaction server software and multiple venues for receiving and notifying of telephony events according to venue, a plurality of virtual transaction server applications associated one each per venue for disposing of pending telephony events according to established protocols and an intermediary server disposed between and connected to the routing point and to the plurality of virtual transaction applications. The intermediary server maps communication paths between individual ones of the multiple venues of the routing point to individual ones of the virtual transaction applications and wherein each virtual transaction application functions on behalf of at least one tenant of the multi-tenant communication center to process events.
    Type: Application
    Filed: July 24, 2001
    Publication date: January 30, 2003
    Inventor: Yuri Ostapchuck