Patents by Inventor Yuri Zieman

Yuri Zieman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Management of conversations
    Patent number: 8000973
    Abstract: An embodiment of a method is disclosed wherein a natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the natural language communication. A collection of information likely to be useful in responding to the natural language communication is selected based on correspondence to the representation of concepts. The collection of information is provided to a human agent through an interface. Through the interface, an identification of a particular item of information from the collection is received. The particular item is illustratively a sub-set of the collection of information, the sub-set being a particular proposed response to the natural language communication. The particular proposed response is delivered to the user.
    Type: Grant
    Filed: February 3, 2009
    Date of Patent: August 16, 2011
    Assignee: Microsoft Corporation
    Inventors: David Williams, Jeffrey Hill, Yuri Zieman
  • MANAGEMENT OF CONVERSATIONS
    Publication number: 20090228264
    Abstract: In one aspect, a communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.
    Type: Application
    Filed: February 3, 2009
    Publication date: September 10, 2009
    Applicant: Microsoft Corporation
    Inventors: David R. Williams, Jeffrey Hill, Yuri Zieman
  • Method and apparatus for managing user conversations
    Patent number: 7487095
    Abstract: In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.
    Type: Grant
    Filed: September 2, 2005
    Date of Patent: February 3, 2009
    Assignee: Microsoft Corporation
    Inventors: Jeffrey Hill, Yuri Zieman
  • Management of conversations
    Publication number: 20060080107
    Abstract: In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.
    Type: Application
    Filed: September 2, 2005
    Publication date: April 13, 2006
    Inventors: Jeffrey Hill, Yuri Zieman
  • Management of conversations
    Publication number: 20040162724
    Abstract: In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.
    Type: Application
    Filed: February 11, 2003
    Publication date: August 19, 2004
    Inventors: Jeffrey Hill, Yuri Zieman